Conflict Resolution Basics
What is the process of bringing about agreement or reconciliation between opponents in a dispute?
What is Mediation?
What is the first step a mediator takes when preparing for a mediation session?
What is gathering information about the conflict?
What skill allows a person to examine a situation without emotions influencing the decision?
What is Objective Analysis?
What term describes focusing fully on what the other person is saying without interrupting?
What is Active Listening?
What term refers to increasing the intensity of a disagreement?
What is Escalation?
This method helps end conflicts peacefully.
What is Conflict Resolution?
What is one rule mediators explain during the introduction phase?
What is no interrupting?
This approach helps you avoid impulsive decisions and find creative solutions.
What is Critical Thinking?
What strategy helps you express your feelings without accusing others?
What is using “I” statements?
Define the term that describes competing for the same goal.
What is Rivalry?
Name the structured process where a neutral third party helps resolve conflicts.
What is Mediation?
In the problem-solving stage, what is the main focus?
What is encouraging both sides to share ideas and communicate?
Why is critical thinking essential during a burglary investigation for police officers?
What is it helps them work more effectively and solve complex problems?
Which non-confrontational strategy shows understanding of another person’s feelings?
What is Empathy?
What is the vocal quality or loudness that contributes to communication but is not part of language?
What are Paraverbals?
What term describes working together to achieve a common goal?
What is Collaboration?
What is the final step of mediation that ensures both sides are clear on the expectations?
What is writing down the agreement?
Which term refers to managing emotions and improving communication in complex situations?
What is Emotional Intelligence?
When both sides agree that they want the situation resolved, what can this become a starting point for?
What is seeking common ground?
What is nonverbal communication through gestures and postures?
What is Body Language?
Name the process of restating or rewording for clarity.
What is Paraphrasing?
Mediation is beneficial in LPSCS fields because it helps maintain what during high-stress situations?
What is calm and order?
Give an example of a real-world LPSCS situation where critical thinking leads to a sustainable solution.
What is analyzing multiple solutions to resolve a community policing issue?
What should you avoid doing to keep a conflict from escalating during resolution?
What is raising your voice or rushing through the process?
What is the mutual discussion and arrangement of the terms of a transaction or agreement?