Salesforce
Where can you find the Number of Accounts by PL?
Dashboard - Provider Liaison Account Details
Where can you go to add facilities onto a provider’s account? (Provide steps/Clicks)
Provider Management, users, Other Facility
Offers in person public facing services for veterans and their families
Veteran Administration Regional Office (VARO)
If you have an unscheduled diagnostic exam that is 50 miles from the Veteran to the provider, but the provider is already scheduled 5 hours over, what other options could you consider?
LS Diagnostic Team or a LS Facility/Provider office in range
What is a Contact referred to prior to signing a contract with Loyal Source?
Lead
What is the significance of searching for accounts and contacts?
To ensure there are no duplicates
Who is able to schedule an appointment for a DBQ and Where would they go to schedule it?
Deloitte or PL. Go to the dashboard, type in Case #, and scroll down to provider type
Regulations that are mandatory to be contracted with the VA Medical Disability Examination Office
American with Disability Act/Occupational Safety and Health Association (ADA and OSHA)
How are Diagnostic Exams scheduled if a Veteran is referred to a provider who did not complete their DBQ?
What document is typically completed by the BD and uploaded in Salesforce prior to the PL completing the orientation?
Recruiter Checklist
What form provides contacts’ information including the POC, NPI#, and Specialty?
Attachment C
What functions does Ask Q&A in My Records have?
Suggests Prompts and Utilizes AI to answer questions
This exam does not require the claimant’s physical presence; however, the examiner may reach out to the claimant if further information or context is necessary.
Acceptable Clinical Evidence (ACE)
If a provider is scheduled 60 min audiology DBQs, but completes them in 25 minutes and asked to schedule 2 in an hour instead of 1, what can you do?
Adjust the burden time to 30 minutes
Who/name of the position that approves a contact has completed the Training Stage?
The Training Specialist (Charles Hightower)
Where can you find the Sent, Acquired, and Credential Status date?
Credentials in the Contact’s Account
As a PL, which section can you view the actions of a user, date/time, and action type
Exam History
What does “PNW” mean?
Provider Network
A provider calls angry about not being paid for a rework that was completed the previous month. You tell them they were paid already, but they don’t know how to verify it. What do you do?
Cross reference Exam Archive report and with the Remittance Report.
What typically needs to happen for the workflow to move from Available for Exams to Working?
The status moves from Available for exams once a Provider is SCHEDULED their first exam
Name AT LEAST 3 places you can find the Position/Specialty
Account, Contact, Attachment C
Notes can be added, edited, and deleted by anyone in My Records? True or False?
True, if you have the case number. Typically, only done by the provider or Examiner Trainer
What does “ESR” mean
Examination Scheduling Request
If a provider has reached the limit for DBQs and expressed difficulty in completing them timely, what resources can we offer?
DBQ Help, My Records Review Tool, Loyal Healthcare Examiner Trainer Team
What action is taken when you have a contact with duplicate accounts, but one is in LEAD Status and one is in Credentialing Status?
Create a Merged Account Ticket for IT