SLA/AR
False. Previously Applied only applies to cloned/reopened DWTs or Estate DWTs.
Where do open DWTs go once PM is completed?
OTTCORE
True or False: When working the DOD report, no further action is needed if the decedent was already removed from an account.
False. The decedent's date of death should be verified and updated on all profiles even if they have already been removed from an account.
When should you claim multiple cases or Support Box/Fax emails at once?
When they all apply to the same client.
In what scenario would you use the TOD template for a Joint account?
When all account owners are deceased on a Joint account with TOD benes.
Which 4 account types should always be marked NA in the PM field on DWTs?
-Deceased Grantor Only Accounts
-Abandoned Property
-WCMA
-Estate Account Distribution
How long does the firm have to file written complaints?
3 business days.
When should you submit your time card?
Time cards should be completed and submitted to Paris for review before you leave for the weekend or for PTO.
What account types require the DWT to be updated to High priority during Account Research?
-529 MEAC/Select accounts
-Accounts with 4+ primary beneficiaries
What two Synergy tags must be indicated in the DWT request type drop down?
ML Wealth Management, indicated as GWIM Hybrid
Premium Elite and Premium Elite plus, indicated as Premium Elite
What is the SLA time frame to complete SLA, Protective Maintenance, False Death Notifications, and Title Maintenance?
SLA: End of day
PM: 5 business days
FDN: Client must be unmarked DCSD same day but 5 business days to reverse PM
TM: 5 business from TM submission
What 3 things should you do to a Support Box or Fax email when working on it?
-Categorize it in your name
-Mark it read
-Move it to the Completed folder when finished
What are the 2 main Legacy account prefixes?
5F & 5J
What should you do if you restrict an account in error?
Remove the restriction and email ME Audit Remediations/CMA Features Reactivation.
Who is the manager of the Business Controls QC Team?
Jason Graham
DWTs are worked first in, first out, except when?
When a (valid) Client Needs Escalation case appears in the queue.
What does Business Controls review for SLA1?
Whether the client is marked deceased in all profiles and was it completed within the required SLA time frame.
Which two places should you review before requesting to cancel open orders?
-Last Activity column of PCOE
-CMC Interactions to check for FSA liquidations.
What is the impact to the business of QC fails for 3+ months?
SIAI: Self Identified Audit Issue
When can you use Purchased Time Off?
When all earned vacation time is exhausted.