Payments
If a client is delinquent 60, what do we do?
Transfer the call to ER right away.
What causes a deferred escrow balance?
Short payment.
TTMR
Talked to client.
Can you remove LPT or LPI as a 1 time courtesy?
NO
For returning a payment verification calls are not required if the payment is greater than ___ calendar days.
15
1-5 business days.
What is the turn time for adding escrow?
60 days.
3PAR
Talked to authorized 3rd party.
How can a client remove LPT or LPI?
They must show taxes were paid before we did and for insurance, client must not have a lapse.
Where can you locate the "payment hierarchy" in iAssist?
Summary screen under "next due"
what do SF (source of funds) codes "BA" & "WB" represent?
BA = Borrower ACH
WB = Web Based
30.
ESCA
Escalation acknowledged.
Assurant
Promise to pay has to be within ___ business days.
3
When returning a payment verification calls are not required if the payment is greater than ___ days old.
15
If an escrow overage check isn't cashed after 180 days, what happens?
It gets re applied to the escrow account.
ESCC
Escalation completed.
What comment code do you enter to view lender placed taxes in comments?
LFOR
What does LTAXC mean?
Tax research was completed.
What do you include when requesting for a payment to be refunded? (8 item template)
- client name
- loan number
- payment amount
- payment date
- transaction #
- when did funds clear
- who verified (teller)
- bank name
The loan will appear on a "payment shock" if escrow caused the payment to increase by $____ or more.
$100
LRVW
Loan reviewed by leader.
We send out 2 letter to the client regarding LPI to the client over ___ calendar days.
45
What is MISC used for in comments?
To input manual notes or additional things to add.