Lean Review
Any person or organization that receives a product or service (output) from the work activities (Process)
What is a Customer
The 3 "windows" in Minitab.
What are Worksheet (or Data sheet), Output, and Navigator?
A process improvement methodology focused on identifying and eliminating waste to create "process flow"
What is Lean?
Provide an EXAMPLE emphasizing the difference between a defect and a defective that was NOT previously discussed yesterday (does not need to be in the form of a question)
Answers will vary
A clear, unambiguous meaning of a metric or term.
What is an Operational Definition
The three categories of customers
What are Internal, External, and Regulatory
A process improvement methodology focused on reducing variation to create consistent, defect-free processes.
What is Six Sigma?
a single attribute on a unit that is inspected to see if it is good or bad (a chance for a defect to occur)
What is an opportunity?
These are the two components of change management.
Also, this is the hardest of the two.
What is Change and Transition
Also, what is Transition (managing the psychological reactions to change that the people impacted by the change may have)
This is the difference between Processing Time and Lead Time
What is Wait time
(Lead time = Processing time + Wait time)
This is an explanation of Y=F(X), using an EXAMPLE, that your grandmother would understand
Answers will vary
10 insurance claims are evaluated for payment. A total of 40 bad line items are found on the claims. If there are 10 line items on each claim, this is the DPU.
What is 4 defects per unit?
Good data collection planning should start with these
What are the questions you want to be able to answer with the data that you do not yet have?
The 3 requirements that must be met for a task or activity to be considered "Value Added"
What are: a) Changes/transforms the product or service, b) in a way the customer recognizes is needed and is willing to pay for it, and c) it is done correctly the first time
The 5 step methodology to work through a Lean or Six Sigma project.
What is DMAIC?
A Green Belt is looking at the number of patient health screenings that were missed out of the number that could/should have been performed. The quality metric for this project is a ______ percentage.
What is a Defective Percentage?
This is why continuous data is preferred over discrete data (when possible)
What is continuous data provides degrees of goodness/badness, where discrete data does not
These are the other two categories of "value" besides "Value Added"
What are Non Value Added (NVA) and Business Value Added (BVA or Necessary NVA)?
MINITAB WORK! Open data file Clinic Wait Times (support file folder). Using graphs learned yesterday determine if there are differences in centering or spread between the different clinic's wait times.
Difference in centering - Yes
Difference in Spread - Yes
Tools that can be used: boxplot, dot plot, histogram with groups, others
This is the DPMO number associated with a process that has 6 Sigma level quality
What is 3.4 defects per million opportunities?
An inspection of 250 claims at TCH revealed a total of 20 defects. Each claim was audited for 8 characteristics, each of which is considered an opportunity. This is the DPMO.
What is 10,000 DPMO?