Pickups & Deliveries
Can we schedule an LTL shipment for a morning pickup? Why or why not?
No! LTL Local drivers do drop-offs in the morning.
(also... no pickup appointments😉)
Why would a customer ship LTL?
Cheaper for customers who:
- do not have enough to fill a truck
- have freight that is not time sensitive
What are the 3 steps to “Run to the Problem”?
Identify the Problem
Solve the Problem
Prevent It from Happening Again
List the LTL freight classes.
50, 55, 60, 65,
70, 77.5, 85, 92.5,
100, 110, 125, 150, 175,
200, 250, 300, 400, 500
What can you do to guarantee that an LTL shipment will arrive by a certain date?
You can't. LTL is never guaranteed!
What’s the latest I can book a shipment to have it picked up on the same day?
3:00
(2:00 for Forward Air)
Name 5 national carriers.
FedEx Saia XPO
Old Dominion ABF Central Transport
R&L
Name 5 examples of limited access.
School Flea Market Military Base
Strip Malls High Rise Churches
Grocery Stores Water Treatment Plant
What do we need in order to find the correct class and subclass in ClassIT+?
- Commodity
- Density (Weight and Dimensions)
What are 4 things you CAN control?
Effort
Listening
Language
Attitude
Explain Pickup#, PRO#, and BOL#.
Pickup# = Ref with Carrier Before Pick Up
PRO# = Ref with Carrier After Pick Up
BOL# = Ref with Customer and P1 Team
Name 5 regional carriers.
Oak Harbor A Duie Pyle S.Eastern Transport
Magnum Dayton PITT OH Daylight
Tell us about P1's Freight Bill Audit.
" You will never receive an invoice that doesn't match the quote without hearing from me first."
Free Service, Exclusive to P1
Tell us about Volume LTL. What causes it, and how does it differ from standard LTL?
TRIGGER --> Breaking the carrier's linear foot rule
RESULT --> Spot rate quote & possible delays due to capacity
What are the 6 Critical Areas of Customer Success?
Time Management | Margin Management
Product Knowledge | Cabo CRM
Cust Success Skillset | Reporting
What 3 accessorials are needed for a residential delivery?
Residential
Lift Gate
Delivery Appointment
What are our 3 tracking options in Cabo? Who uses them?
Per shipment (customer's customer),
Daily Shipping Report (shipping manager),
Cabo Search (P1 & customer)
A customer always ships from the same pick-up location. What can we do in Cabo to streamline quoting?
Save Location to the Address Book
On an account that is set up with a 20% margin and a $25 minimum, what will the customer's price be if the carrier returns a rate of $100?
$125
What are the 6 P1 Freight Offerings?
Cabo TMS
Carrier Diversification
Cost Savings
Customer Service
Consultative Approach
3rd Party Insurance
List 4 reasons an LTL shipment may not pick up even if it’s scheduled before 3pm*.
(*or 2pm for Forward Air)
Driver is past pick up location
Driver does not have capacity
No Freight
Low-freight area
How does LTL move?
(Term + Explain)
Hub and Spoke Model
Freight is picked up by a local driver and taken to a terminal, where it’s unloaded, sorted, and reloaded onto a line haul truck. It moves through one or more terminals this way until it reaches the final terminal, where a local driver handles the last leg of delivery.
Tell us about lane markups.
If we consistently win in one lane, but struggle in another lane, we can adjust the margin on the "losing lane" to be more competitive.
What do you need in order to quote LTL?
Pick Up and Destination Zip Codes
Number of Pallets
Dims per Pallet
Commodity per Pallet
Accessorials, if needed
What does Cabo's Silver Bullet feature do for us?
It brings the lowest rate up to within a set amount ($40.23) of the next lowest rate.