Basics
Is LTL ever guaranteed?
No!
Name 5 national carriers.
FedEx Saia XPO
Old Dominion ABF Central Transport
R&L
Can we schedule LTL pickups in the morning? Why or why not?
No! LTL Local drivers do drop-offs in the morning.
Name 5 examples of limited access.
School Flea Market Military Base
Strip Malls High Rise Churches
Grocery Stores Water Treatment Plant
A customer always ships from the same pick-up location. What can we do in Cabo to streamline quoting?
Save Location to the Address Book
Why would a customer ship LTL?
Customer doesn't have enough for a full truckload
Cheaper option
Keeps up with business
List the LTL freight classes.
50, 55, 60, 65,
70, 77.5, 85, 92.5,
100, 110, 125, 150, 175,
200, 250, 300, 400, 500
What’s the latest I can ship and have a pickup on the same day?
3:00
What 3 accessorials are needed for a residential delivery?
Residential
Lift Gate
Delivery Appointment
Tell us about lane markups.
If we consistently win in one lane, but struggle in another lane, we can adjust the margin on the "losing lane" to be more competitive.
What are 4 things you CAN control?
Attitude
Effort
Listening
Language
Name 5 regional carriers.
Oak Harbor A Duie Pyle S.Eastern Transport
Magnum Dayton PITT OH Daylight
What does a line haul driver do?
Transports freight between terminals
What do we need in order to find the correct class and subclass in ClassIT.org?
- Commodity
- Density (Weight and Dimensions)
What are our 3 tracking options in Cabo?
Per shipment (Customer's customer), Daily Shipping Report (shipping manager), Cabo Search
What are the 3 steps to “Run to the Problem”?
Identify the Problem
Solve the Problem
Prevent it from Happening Again
What are the 6 P1 Freight Offerings?
Cabo TMS
Carrier Diversification
Cost Savings
Customer Service
Consultative Approach
3rd Party Insurance
List 3 reasons an LTL shipment may not pick up even if it’s scheduled before 3pm*.
(*or 2pm for Forward Air)
Driver is past pick up location
Driver does not have capacity
No Freight
Low-freight area
What’s the difference between LTL & volume LTL?
SPOT RATE QUOTE
Breaks Carrier Rules Tariff
Shipping More = Needs More Room on Truck = Possible Delays
What does Cabo's Silver Bullet feature do for us?
It brings the lowest rate up to within a set amount ($40.23) of the next lowest rate.
What are the 6 Critical Areas of Customer Success?
Time Management | Margin Management
Product Knowledge | Cabo CRM
Cust Success Skillset | Reporting
Tell us about P1's Freight Bill Audit.
" You will never receive an invoice that doesn't match the quote without hearing from me first."
Free Service, Exclusive to P1
Explain Pickup#, PRO#, and BOL#.
Pickup# = Ref with Carrier Before Pick Up
PRO# = Ref with Carrier After Pick Up
BOL# = Ref with Customer and P1 Team
What do you need in order to quote LTL?
Pick Up and Destination Zip Codes
Number of Pallets
Dims per Pallet
Commodity per Pallet
Accessorials, if needed
On an account that is set up with a 20% margin and a $25 minimum, what will the customer's price be if the carrier returns a rate of $100?
$125