Money Moves
How are save by Digit listed in Admin
Auto save
How does a member close a D1 Retirement account
The member has to close their own Retirement account.
Goals can be customized with specific name, end date, and target amount
Investing
Is there a Difference closing an D1 Investment account and D2 Investment account?
There is no difference the user must close this goal.
Can I change my IRA?
A IRA can't be changed once set.
How are saves by the member listed in admin?
Manual Save
Can a member withdraw money from their Retirement?
They can but note that they could have tax implications for withdrawing money early.
Funds are invested in an IRA once every month
Retirement
How long does it take for a withdrawal from an Investment account
Transfers that are in pending status into a closed Retirement or Investment goal will take 5-8 full business days to post back to checking. On our end, this will appear as 3-5 full business days after the "posted" date in admin.
Can I change my Risk tolerance?
The risk tolerance level can't be changed.
Where can we check on pending Deposits for Investing and Retirement accounts?
Admin under transfers and DriveWealth under payments.
What types of IRA accounts are there?
Traditional and Roth IRA accounts
There is a cash account
Retirement
How do transfers from the member's checking to the Investment account show up on their bank statement?
They read as payment.
Can I have a support agent manually verify a members identity?
No support can not manually bypass identity verification.
Where would you check to see a negative balance on a frozen account?
Admin under the investment or retirement product
Double check in DriveWealth to ensure the balance is correct in admin.
Where does a member download their statement for their Retirement account?
DriveWealth
Goal balance includes invested and uninvested funds
Retirement
Would a member be able to pause savings to their investing account and if so how long can they pause?
Yes up to 60 days.
Can I have more than one Investment or Retirement account?
No members are only able to sign up once. Due to product limitations.
Where do we look up info on LTS withdrawals?
DriveWealth
Bonus point: Payments section in DriveWealth
How can a member rollover funds in their retirement account?
Contact LTS support by email and fill out the rollover form.
Funds are invested in a portfolio of Vanguard ETF's
Retirement
What are the 3 risk levels?
Conservative, Moderate and Aggressive
Can I lose money with an Investment account?
There is always the risk of losing money when you invest in the market since you can expect the value of your portfolio to change every day - up or down.