Benefits
What is sweaty pursuits?
All employees are eligible to use this program. Lululemon provides a monthly allocation that for us to use for in person group fitness/meditation classes, run race registrations, and digital offerings from community studios. $300 max for full time, $150 max for part time.
What is Purpose, Vision and Goals?
Connect to your values, vision, and strengths to support you in defining your career goals.
What is conversion?
The percentage of guests who made purchases compared to the number of total guests of came into our store.
What days do we get new product?
New product is delivered Monday and Thursday and gets merched on the floor the next morning. So we see new product on the floor on Tuesday and Fridays!
What is the current Mirror promotion?
$150 off with promo codes, free shipping & installation, 60-day trial!
What is EAP (Employee Assistance Program)?
A free and confidential program for all employees (full time and part time) surrounding mental health and more!
phone numbers and websites are listed in the break room if you want more info!
I identify as someone in the LGBTQIA+ community and I want to find a community like me for support, growth, and development. Where can I go?
People Networks is a safe spaces for marginalized and previously underrepresented to gather, connect, and restore based on shared identity. These groups are equity-centered spaces for development. These are communities of choice, where employees have power over their own engagement and contribution. These communities are for those who identify in those groups or for allies.
Lululemon has a Asian People Network, Black People Network, Jewish People Network, Size Inclusivity People Network, Indigenous People Network, Chronic Illness, Mental Health& Disabilities Network, LatinX People Network, South Asian People Network, LGBTQIA+People Network, Women in STEM people networks.
What is UPT? What does UPT actually even stand for?!?
UPT stands for unit per transaction. Dividing the number of items purchased by the total number of transactions for that day.
Describe the SOP of pulling restock (many correct answers)
Pull up the restock list on the RFID wands. This list can be sorted many different ways (categories, age, departments, etc.) Make sure the SKU on the list matches the SKU on the item you are picking, there are many different SKUs for core product like black align 25" size 6. Pick 20-30 items and then transfer to the floor, process (hang/fold), and run them to the floor. Depending on business needs you can leave them at fits or run them yourself.
I just did a mirror demo...now what?
You'll need to log a demo. Open mirror demo app on the BBR and then answer the following questions about the demo.
What are our two financial benefit offerings?
401K-everyone is eligible to apply. Part time, full-time, contract positions, seasonal positions. You can participate in the program 90 days after you start!
ESPP-for permanent full time employees only. you are eligible on the 1st of the month following 3 months of your start date.
The mentorship program is one of lululemon's key development offerings. But what is it?
This 9-month mentorship experience supports in building your knowledge and skills to grow and plan your career and identifying actionable steps to include in your development plan.
What is NPS?
NPS is a metric that we use to get insight into our guests shopping experience. These guests are either brand new guest profiles that have opted into product notifications or a randomly selected previously made guest profiles that have opted into product notifications. They "rate" us 1-10 on a variety of metrics (overall store, educators, fitting rooms, etc) and can leave us comments as well.
What is the correct women's size run?
1 size 2, 2 size 4, 2 size 6, 2 size 8, 1 size 10, 1 size 12
Someone is interested in the mirror and I want to capture their email. Where do I put the email capture?
Open virtual waitlist on BBR, book mirror demo slot, and have the guest fill out the remaining information required.
Lululemon offers health & insurance plans? Who is eligible and where can I learn more?
All employees are eligible! Benefits and plans vary from part time to full time. Check out the "health and insurance plans USA" in the benefits page on youlu for all the info.
I have leadership goals. What tool can I use to get me to where I need and want to be?
Use this tool to set your development goals and milestones to achieve your short and long term goals. Talk to someone in leadership if you'd like to get started!
What are some ways to bring NPS up?
Opting more guests into product notification on cash. We are not legally allowed to opt them in, but we can share the benefits of opting them in. If we have a larger survey pool, one detractor or passive won't hurt our NPS score as much!
Practicing consistency with every guest. This will eliminate the perception of different treatment due to size, gender, race, etc. even though that is never our intension, sometimes that can be the guests perception. Consistency with everyone will eliminate that!
What in the world is planogram?
The most critical element to keep inventory levels accurate. Ex: planogram knows that we need 1 black swiftly long sleeve size 12 on the floor. When that item sells, that SKU will be put on the restock list all thanks to planogram!
How much is the monthly membership?
$39
I have no idea what any of this is. Where can I find out more information?
Head to the benefits hub page on youlu!
What are our current 5 main career development offerings?
Purpose, Vision & Goals, Development Plans, ExecOnline Learning Platform, Mentorship program, Career coaching program.
What are some ways we can bring up conversion and UPT? Knowing they go hand in hand.
Asking those open ended questions to best recommend products for the guest.
Conversion- creating those authentic connections with every guest. Knowing the new products that we have in store. recommended multiple different items to try on and experience.
UPT- creating full outfits, adding in accessories, water bottles, socks, etc.
What is the difference between PPS and BOPIS and walk me through the steps of fulfilling both.
PPS-pick pack ship. Either from a guest who buys online and has it delivered to us (ex: Jan) or we order it through BBR to deliver it here. Find the item, make sure the SKU matches and "pick" item in app by clicking the + sign. Transfer product to "OMNI orders" on BOH computer and take off sensor. Print packing slip and shipping label. Put item and packing slip in the shipping mailer, stick shipping label on package, and place package in bin for FedEx pick up!
BOPIS-buy online pick up in store. 60 minutes to complete order. Find the item, make sure the SKU matches and "pick" item in app by clicking the + sign. Transfer product to "OMNI orders" on BOH computer and take off sensor. Print packing slip, staple slip on shopper and put item in bag. Put the shopper in our cabinet behind cash!
Someone wants to buy a mirror! How do I ring up the transcation?
Ask the guest to pull our their phone. Go to the mirror website on the guests phone. Select mirror package, delete current promo codes and enter the store code and spring promo code so that they get all the additional savings!