Womens Product
What is a FULL size run on the floor?
1 --> 0
1 --> 2
2 --> 4
2 --> 6
2 --> 8
1 --> 10
1 --> 12
1 --> 14
Describe the FIT difference in Metal Vents and License to Train?
Metal Vents --> Slim Fit (or relaxed)
License to Train --> Classic Fit
Why is Silverescent important for performance?
Inhibits the growth of ODOR causing bacteria!
What is CONVERSION?
% of guests that walk in our store and make a purpose.
On the BBR, What does BM4W's mean?
Beyond My 4 Walls
What tight has 5 pockets?
(Bonus --> 100 points: Where are the pockets located?)
Fast and Free --> 3 in the waistband + 2 on the leg
What lengths do the ABC shorts come in?
5" and 7"
Name THREE Fabrics that are in the pant wall.
Everlux --> Wunder Train
Nulu --> Aligns, Grooves
Swift Fabric --> Dance Studio
What does ACE Stand for?
Attend, Create, Encourage
After acknowledging/interacting with the guest at the fitting rooms, what should be your next step?
Grabbing the product from the guest and outfitting the product in their room.
What is the fabric of the liner for the Pace Rival Skirt, Lightweight Tennis Skirt, High-Rise Pleated Tennis Skirt, and Varsity Pleated Tennis Skirt?
LUXTREME
What lengths do we offer online for ABC Pants?
28", 30", 32", 34", 37"
What tank has the "feel & Technology" of Seamless Construction?
Hint: Minimal Seams to reduce Chaff AND has a built-in shelf bra
Ebb To Street Tank
What is ONE way we can invite guests to interact with our product?
Get them in the FITTING ROOMS!
*ROLE PLAY*
I am a guest checking out that does not have a profile. (Name at least four benefits)
-Partner Perks (Oura ring, Barry's, etc)
-Early Access to Product Drops
-Exchange or credit on Sale Items
-Free Hemming
-Membership Events
What jacket has a back vent for airflow, stowable hood, cincable hem and zippered pockets?
Always Effortless Jacket
What Fabric is the Smooth Spacer Franchise made out of?
Modal-Blend
What fabric is the FlexyFlex Bra made of?
Super-Soft Fabric
Name a couple of open ended questions.
1."Hi! What brings you in today?"
2. "What activity are we shopping for today?"
3. "How does the Align tank feel?"
4."How is the Pace Breaker shorts fitting?"
Situation: A guest is returning an item, They have a receipt, profile and they don't want to do an exchange because they bought two different sizes. What do you do after you scan the item the guest is returning?
SENSOR IN THE MOMENT!
What Fabric is soft on the surface, has a cool and smooth inside, and falls slightly away from the body?
Softstreme
What Mens Short has a Soft Grid Mesh liner that is supportive, sweat-wicking, and quick drying with pockets?
Pace Breaker Short
What is one difference between the Energy Bra and Energy *Evolve Bra? (Think Fabric)
Energy Bra is made of Luxtreme Fabric.
Energy *Evolve Bra is made of Smooth Fabric.
What does it look like/sound like to create value for a guest who says they're"just looking?
This could sound like:
-"Great! We have the store laid out like this .... to support you navigating the space as you look."
-"Sounds good! We just received a new line of accessories that'll be fun to check out."
HIGH VOLUME SOP: REFILL
1. You have two educators on refill. Name the job(s) each educator should be doing.
(Bonus --> 100 points)
2. You have four educators on refill. Name the jobs each educator should be doing.
1. Educator 1: Pull 30 units at a time
Educator 2: Prep 30 units, run 10 units
2. Educators 1+2: Pull 30 units at a time
Educator 3: Prep 30 units
Educator 4: Run 10-15 units at at a time