FTSO (First Time Sign On)
Which device will have to download the new app prior to FTSO?
Androids.
What is the transfer tab titled in the members dashboard?
Make a Transfer.
What is the individual responsible for being the digital banking admin for their business account called?
Primary Business User.
Will members have access to place travel notices and block/unblock their debit cards right away when we go live with Lumin?
No. This will be coming early 2026.
Can you search for personal accounts and business accounts in the same search field in admin?
No.
How can members receive their MFA codes?
Text Message, Voice Message, or Email.
How can members transfer money to people who aren't FCCU members until Zelle is available?
Members can transfer to non-FCCU members by using BillPay.
After clicking on "Register with online banking" and then "Register as a Business", what 3 pieces of information will the Primary Business User need to know?
Business Tax ID, Primary Business User SSN, and the Base Account Number.
What is the preview you can add to your phones homepage with your balance information called?
A Widget
What is the feature called that allows you to see what the member sees when they login called?
View as Member.
What 4 Pieces of information will our retail members need for FTSO?
Username/Password/Social Security Number/DOB
What 2 types of transfer abilities will pull over from BankJoy to Lumin?
Scheduled transfers and External transfers.
A switch account allows the member to switch between their business and personal accounts while only having to login to one. It has to be setup on both accounts to be able to move between both business and personal accounts.
On what date and for how long will members not have access to mobile deposit?
October 20th for 1-2 business days.
Which team members have the ability to reset members passwords and help view their accounts in admin?
Everyone!
Members passwords should be between how many characters?
8-32.
If a member wants to setup a direct deposit split to send money to their kids custodial accounts, what type of transfer can accomplish the same thing?
Recurring transfer
If a Primary Business User gives another authorized signer access to digital banking and they leave the business, what should the Primary Business User do in digital banking to their profile?
Deactivate it.
If a member locks themselves out of digital banking and they do not contact FCCU to reset them, how long before they become unlocked?
24 Hours
What happens when you click on Reset Password in Admin for a member and how long is the reset password good for?
Member will get either a text or email depending on what you choose with the temporary password and they will have 24 hours to change it.
As of what date and time will digital banking not be available prior to FTSO?
October 20th at 7am.
What date range will members not have access to make any changes or updates to payments or payees in BillPay?
October 20th-23rd.
What 3 new features are available to business members in Lumin?
ACH/Draft Stop Payments, Initiate Wires, Travel Notices.
Name 3 of the new Yodlee financial literacy features in Lumin?
Assign the message to yourself.