Collaboration
This path is the preferred method for engaging IT for a question or issue.
What is contacting Employee Service Center - ServiceNow?
A high-efficiency, cloud-based Data Store. The data source for Tableau dashboards, also in use by some outbound file processes, especially where PBM/Rx data is required.
What is the Data Lake?
Upgrading or retiring old technology and applications in our environment.
What is retiring technical debt?
Streamlining the IT component of the new user request process and creating access profiles will do this:
What is improve the onboarding process?
This security protocol is used to protect our data and systems.
What are Endpoint Detection/Response tools coupled with a 24/7 security operations center?
This recurring meeting will allow for IT and representation from the business to collaborate and continue to build relationships.
What are IT and Business engagement meetings?
Our preferred file transfer mechanism for file exchanges with external trading partners.
What is SFTP (Secure File Transfer Protocol)?
These initiatives are being implemented to increase performance for internally developed applications.
What are performance optimization, concurrent processing bandwidth (supports the loading of claims, billing & commissions process) and changes to handle additional membership in Ice Portal (Supports new sales)?
These are being edited and sometimes rebuilt to be more user intuitive and streamline backend work.
What are request forms on the Employee Service Center?
Two front approach to prepare for enterprise ransomware protection.
What is early detection with EDR and rollback with backups?
This IT team is responsible for vendor security, risk management, policies and audit support.
What is the Governance, Risk and Compliance (GRC) team?
Primary application supporting outbound file and data needs of our clients by coordinating the client's data with their chosen vendors.
What is DataStage?
xPression upgrade, server upgrades, Microsoft OneDrive implementation, Disaster Recovery planning and exercises.
What are some of the upcoming maintenance projects that will require business testing?
The goal of this software initiative is to help expedite and automate the set-up of laptops.
What is Microsoft Autopilot?
This security approach allows us to stay informed of and address new threats with the potential to impact our environment.
What is a cross-functional and two-tiered threat intelligence program?
This process is being implemented to help Luminare Health prepare for, respond to, and recover from world events such as cyberattacks, natural disasters, or pandemics.
What is Critical Event Management and Crisis Management?
Provides data transformation, compliance validation, and file routing for inbound and outbound files.
What is Edifecs?
This initiative will replace all user laptops over the next 3 years.
What is PC Refresh?
This change will allow employees on a Leave of Absence to continue to receive critical HR information.
What is keeping the associate's systems access enabled while they are out?
Recent security threats to the environment due to advancement in this technology.
What is unauthorized use of artificial intelligence (AI) platforms?