Luna’s Service Model
At Luna’s Pub, what must be confirmed before entering an alcoholic beverage order at the POS?
valid ID / Passport No International IDs
Can alcohol be served at Luna’s without physical ID present, even if the guest appears over 21?
No
What angle should Luna’s draft beer glass be held at during initial pour?
45 degrees
If a guest mentions a food allergy after ordering, what is the correct FOH response?
Notify MOD immediately
During a rush, what should FOH prioritize first: pre-bussing tables or running completed drinks?
Running completed drinks
If a guest orders a beer at the counter and is seated later, what must still be verified prior to service?
Age compliance
What is the correct action if a guest presents a valid ID but appears visibly intoxicated?
Refuse service & notify MOD
Why should the draft tap never touch the glass during service?
Prevent contamination
Why should FOH never independently confirm allergen-safe preparation?
Requires BOH verification
If food is dying in the window but Someone is at the POS waiting to Order what is the correct floor-support action?
inform the Guest well be Right With them and then Run the food.
In our hybrid service model, who is responsible for performing the 2–3 minute quality check?
The delivering FOH team member
Who must be notified anytime alcohol service is refused?
MOD
If a draft pour results in excessive foam repeatedly, what system may be impacted?
CO₂ pressure
What contamination risk occurs if gloves are not changed between handling raw & ready-to-eat items?
Cross contamination
A bartender is 5 tickets deep and mocktails are sitting completed. What FOH action improves service flow immediately?
Help Support and run the Drinks
What is the operational impact of allowing completed drinks to sit at the bar top without being delivered?
Service delay & guest dissatisfaction
What institutional policy is violated if alcohol is served without verification?
Northwestern Alcohol & Drug Compliance Policy
What is the guest experience impact of serving kegged wine without confirming the varietal?
Incorrect beverage delivery
What must occur before delivering an allergy-modified item?
BOH & MOD confirmation
A guest is waiting for a beer that is already poured at the bar top while another table needs to be greeted. Which action has the greater immediate guest experience impact?
Deliver the completed beverage and let the guest you'll be right with them.
During peak karaoke service, Isa observes completed alcoholic beverages sitting at the bar while the POS shows the order as fulfilled. A guest approaches asking about their missing drink. What are the two required FOH actions before delivering the beverage?
Verify guest age compliance
Confirm correct order/table in POS before delivery
A guest is ID’d at the bar and receives a wristband. Later, a different FOH team member sees the same guest seated in the patio and requests an alcoholic beverage. The guest states they were already checked earlier. What is the correct action according to Luna’s alcohol compliance standards?
When multiple taps across different products begin producing excess foam simultaneously, why is it unlikely that the issue is isolated to a single keg
Indicates a system-wide CO₂ pressure issue
What is the liability risk of delivering an allergen-sensitive item without verification?
Guest safety risk
if alcoholic beverages consistently sit at the bar top during peak service before delivery, how can this indirectly impact Luna’s beverage revenue for that shift
Reduced likelihood of second drink purchases