CASHIERS
WHAT IS THE UNIFORM STANDARD?
NON SLIP SHOES, CLEAN LUNA GRILL LOGO SHIRT, NO CELL PHONE, JEANS OR BLACK PANTS, HAIR IN BUN.
HOW OFTEN DO WE CHANGE OUR SANITIZER? AND THE PREP AND PRINT LABELS FOR OUR DRESSING AND CUCUMBER DIP?
2 HOURS
WHAT IS "MISE EN PLACE"
FRENCH CULINARY PHRASE "EVERYTHING IN ITS PLACE"
FOOD: WHAT IS OUR STANDARD QUOTE TIME?
APPROX. 10-15 MIN
WHAT YEAR WAS THE FIRST LUNA OPEN?
2004
WHAT IS THE CASHIER SEQUENCE OF SERVICE
S.O.S
1. GREET GUEST, 2. OFFER THE GUEST ASSISTANCE, 3. PROCEED TO TAKE ORDER 4. OFFER GUEST DRINK DESSERT BE SPECIFIC 5. REPEAT THE ORDER BACK 6. ASK GUEST "WILL YOU BE DINING IN W/US 7. ASSIGN GUEST TABLE NUMBER/TO GO PAGER 8.ASK GUEST ABOUT REWARD PROGRAM 9. PROCESS PAYMENT 10. HAND GUEST RECEIPT (REMINDER REWARDS PROGRAM) 11. REMIND GUEST TO PLACE THEIR # ON THE TABLE AND GIVE A QUOTE TIME
At what time do we wash our hands? AND When
What is - Every 20min and every cross contamination
WHAT IS THE FIRST THING WE NEED TO CHECK WHEN WE CLOCK IN?
REVIEW AND READ RED BOOK/READ & SIGN FYI SHEET
WHAT ARE ALL OUR YUMMY DESSERTS
BAKLAVA
CHOCLAVA
CUPCAKE: CHOCOLATE,VANILLA, AND RED VELVET
CARROT AND CHOCOLATE COOKIE SANDWICH
WHERE WAS THE FIRST LUNA BORN?
NORTHERN SAN DIEGO/DEL SUR LOCATION
WHAT IS BLAST
BELIEVE
LISTEN
APOLOGIZE
SATISFY
THANK
What does PPM Stand for and what is an Acceptable level?
What is Pars Per Million / 200 PPM
WHAT IS SHARKING?
TABLE TOUCHING: "2 MINUTE TOUCH BACKS"
WHAT IS FIFO?
FIRST IN FIRST OUT
WHO ARE OUR FOUNDERS?
MARIA AND SEAN POURTEYMOUR
WHAT IS THE QUOTE OF THE WEEK?
CHALLENGES ARE GIFTS THAT FORCE US TO SEARCH FOR A NEW CENTER OF GRAVITY. DON'T FIGHT THEM JUST FIND A NEW WAY TO STAND.
WHERE DO WE SET OUR CUCUMBER YOGURT AND DIP? AND WHY?
BETWEEN THE SALAD AND GARNISH THAT IS THE COLDEST PART OF THE PLATE AS IT IS A DAIRY
THIS WEEKS DM TIP OF THE WEEK??
THREE REASONS WHY SMALL THINGS MAKE A BIG DIFFERENCE
Habits Start Small
Doing the Small Things Requires (and Develops) Discipline
Little Hinges Swing Big Doors
CAN WE BRING OUTSIDE RAW FOOD TO OUR RESTAURANTS?
NO... HEALTH CODE VIOLATION
PURPOSE OF LUNA GRILL?
TO INSPIRE OTHERS TO FEEL GOOD BY EATING REAL FOOD CRAFTED WITH CARE
WHAT ARE LUNA GRILL 12 CHARACTERISTICS?
25 POINTS EACH THAT YOU NAME 500 IF YOU NAME THE 12
SMILE, SMART, HAPPY, CURIOUS, ENTHUSIASTIC, ENERGETIC, MOTIVATED, RESPECTFUL, PASSIONATE, ENGAGING, CONFIDENT, & PRESENTABLE
WHAT TEMP DO WE COOK OUR CHICKEN KABOB?
IF A GUEST REQUEST AT 165 CAN WE COOK IT?
TEMP 175
WE ARE ALL COMMITTED TO 3 KEYS?
1. OUTSTANDING FOOD QUALITY
2. SPARKLING CLEAN RESTAURANT
3. TOP SHELF SERVICE
What is in our Mediterranean Salad?
Israeli couscous, tomato, cucumber, red onions, mint, parsley, green onions, feta, tossed in our house vinaigrette served on a bed of lettuce
VISION OF LUNA GRILL
OUR VISION TO INSPIRE OUR TEAM, TO DEVELOP FUTURE LEADERS AND PROTECT OUR HIGH STANDARDS