Background
What is a background?
To see if the candidate meets criteria set by the client
Who takes the drug test?
The candidate
What's ACT for?
Track candidates in compliance
What is the best way for producers and FSG to communicate regarding candidates?
ACT!
Who is Rachael going to see in concert next month?
Taylor Swift
Who is Thermo's BG vendor? Manual or Automatic background?
First Advantage
Manual (FSG enters in the information to run the BG)
Does a candidate need a valid form of ID?
Yes
Who can comment in ACT?
FSG, producers, CCRs
If you are seeing an issue in communication, when should it be brought to the attention of your partner?
Immediately! We want to ensure effective communication!
Cam's dream city?
Nashville, Tennessee
Candidate profile form is needed - has to be filled out by the candidate
How long does a candidate have to take the drug test?
72 hours
What documents are always required to be uploaded in ACT?
IDs
How to communicate an office visit?
Reach out to FOA before scheduling as to ensure that openings are available (via email, Jabber, in person, and etc.)
Rachael has a pet - what kind of pet is it?
A cat
What needs to be done when status states Call Corp?
FSG needs to complete a task within ACT (sending over job description to BG team)
If a candidate's DT comes back Contact DER, can they return to work/go to work?
No
How often is ACT updated by FSG?
Typically daily - at least 3 times per week
If you have a candidate going to another office for an OV, who should you communicate with?
What is Cam's dog's name?
Finley
What are the steps of an IA process?
-Candidate receives email/letter
-Completes within 24 hours
-Calls to confirm that Sterling/BG Vendor received it
-Sterling/BG Vendor processes IA and provides a result
What has to be done when a candidate gets a "negative-dilute" result?
Determine if the client will accept that result
If no - retest
If yes - they can go to work
What should you look for in ACT to make sure a candidate is clear to start?
Green or orange star at the top of their ACT page - it will also say Clear to Start or Clear to Start (Waiver)
What is the team rule?
Everyone, regardless of position, is obligated to tell others how they impact him/her. These feelings and facts, when they seem important for personal development will be given in a caring spirit.
Elizabeth