LAM Sales
Names of all Sales Managers
Who are ... Andy Kvernmo, Andrew Ness, Paul Willett, Tyson Elder, and Aaron Boerema?
A BMW oil change is scheduled on a Saturday. My check engine light just turned on, can you check that as well?
We generally do not schedule diagnostics on Saturdays, but I can certainly check with my Advisor if they can make it work this time around!
How long will my A/B Service take?
It usually takes two hours HOWEVER, we want to tell customers it takes four hours!
How do I check a tech's schedule for an SOP appointment?
Check the calendar on Outlook. All tech's schedules are posted on the calendar.
Who's the BDC ESA?
FRANKIE
Do you have a 2025 Cadillac Escalade on the lot available for sale?
What is the BMW Tire Special and can I also apply the manufacturer rebates with it as well?
$150 OFF any set of 4 BMW tires
$75 OFF any set of 2 BMW tires
Yes, you can combine BMW rebates!
Not this time around! Your next MB Service 'B' will include front and back wipers.
Which brand do you schedule a Mini Cooper with?
BMW
Without checking - When is Ayleen's birthday?
March 13th
Do you have the Carfax available for this vehicle - Stock # XXXXX ?
How many L87 Cadillac Recalls can I schedule per day?
FOUR
"Zach has not gotten back to me in two weeks. I have left several messages with your service advisors and no call back. I don't want to leave a message. "
What are your next steps?
Check to see if Steve Andino or Neil Maxfield are available to take the call to get the customer taken care of ASAP.
I have the year make and model of my vehicle but not the VIN on hand. Can I schedule and callback?
We want to avoid this - however YES, we can- as long as we have the year, make AND model. We cannot order PARTS without the VIN so they must callback ASAP to provide it.
Name one hobby/interest from each of the BDC reps
Jirah, Chris, Aubree, Sabontu, Madi, Kaitlyn, and Ayleen?
Name ONE of the Customer Brand Promises
One Low Price, Plain and Simple, Always
Relaxed Shopping Experience
Financial Solutions for Today and Your Future
Real Cash Value for Your Trade
The Right Vehicles at the Right Time
You Can't Buy the Wrong Vehicle
Dependable Service to Meet Your Needs
I need a full synthetic oil change for my Cadillac Lyriq, how much will that be?
Are you okay? Your vehicle is electric!
What are your next steps?
Check the "SR" Tile in Tekion and search the guests' information. Be sure to filter and select "Closed" status to check the status of the tires if they have been received.
If you are unable to locate- get this to the parts department.
"My MB has 62,000 miles on it. I don't know if it's a Service A or B."
What are your next steps?
Check service history to confirm but generally at 60,000 miles it would be a Service B needed.
Name your peers favorite colors
Ayleen: Purple
Aubree: Pink
Christina:Green and blue
Sabontu: Pink
Madi Houser:Baby Pink
Kaitlyn: Purple
Jirah: Red
Name TWO Electric Vehicles sold at Luxury Auto Mall
BMW iX, i4, i7, Cadillac Lyriq
What vehicle cannot go through the express lane for maintenance?
Cadillac Lyriq - it is too bulky and will need to be scheduled an appointment!
What are your next steps?
Check loaner availability, if available, reschedule and notify advisors of the change!
If no loaners available, let the customers know you are unable to reschedule for the day requested.
You are scheduling a MB Fuel Pump recall- What must you inform the customer?
Remind guests of the fuel light being on when coming in for this type of service appointment
Guess how many entries are in the jar?
Let's COUNT