Operations/Launch
An older boat inspection (OBI) must be performed on any boat this age and older in order to store with us.
10 years (We inspect fuel lines, check for proper wiring, etc.)
What is the service hourly rate charged to customers?
$125.00 (This is determined by the boat and engine line manufacturers that we service, as well as our CSI scores)
This day of the week is reserved for non-sales related retail (billable) work for the Rigging department.
Tuesday (It's important for Rigging to have at least a day to be able to make money!) (This includes trailer inspections and electronics installations.)
Time cards must be submitted every Tuesday by this time?
10 a.m. (This allows enough time to calculate and process everything required for payroll so that it can be submitted on time. This includes all sick time, vacation time, commissions, AR charges and changes to payroll in general.)
Our service department has three master technicians. They are Vinnie (Mercury), Edwin (Yamaha) and ___________.
Dave Uhl! He is an Evinrude Journeyman! (That's what they call their master techs!)
What days do we not load trailers for all customers AND all departments?
Fridays, Saturdays, Sundays and holidays.
Before ordering or going to pick up supplies/parts from anywhere, what must you get from the parts department first?
A purchase order (PO) number. (This is incredibly important for accounting so the part/supply can be properly charged out to the correct department/account)
Once a customers initiates contact/interest with the Sales department, they are added into our computer system as "this term".
A lead. (The salespeople use this system to stay in contact with their customers for years to come. It builds a relationship whether they buy a boat from us at that time or not. They could always become a customer in the future!)
This portion of accountings job is to pay every single vendor that we use, whether it be for parts, subcontracting, repair work or even sodas.
Accounts Payable (AP) (Every single receipt from every single person in every single department must be looked at, processed and keyed in BIT before a check can be generated to the vendor.)
Who would be contacted if a customer is interested in purchasing a Polar Kraft?
Bill Rapp (Parts)
Do brokerage customers bringing their boats for storage need to sign a rental agreement?
Yes. Any and all customers storing with us need a signed rental agreement.
Before any ordered parts can be added to a work order or stocked on a shelf, the parts department must do this.
Order/Receive in BIT (This is important for inventory management purposes.)
These checklists provided by the manufacturers must be completed by Rigging and turned in to Sales prior to boat delivery to the customer.
Pre-delivery Inspection (PDI). (There is one for the boat and a separate one for the engine. These are usually completed while doing the boat walk through with the customer. It makes sure that the customer understands all the inner workings of their boat/engine before they take possession of it.)
This monthly report is generated by accounting for each department to measure spending trends year over year in order to keep costs low.
Budget Reports (Each manager is given a copy of their departments report.) (Great for measuring 5 UP 5 DOWN!)
A discount on service labor is given for how many years after a boat is purchased from Lynnhaven Marine?
2 years
Other than customer name/ID number, length/make of boat, what else is needed when calling a move?
Location, location, location! (It is important that the person calling the move physically lays eyes on the boat in order to make sure the boat is accessible. This saves a lot of time and frustration for all departments!)
What major motor lines do we NOT service at all!?
Suzuki and Honda (This is mainly due to lack of computer diagnostic software from the manufacturer and would consider us a third party dealer.)
In 2018, this was our highest selling boat line in units.
Yamaha
This portion of accountings job acts as collections for customers who are late paying their boatel or service bills.
Accounts Receivable (AR) (Each customer with a balance is reviewed and a course of action is determined based on how much they owe or how delinquent their account is and they are contacted by phone or mail.)
How many different types of storage leases do we offer?
4 (They are annual prepay, annual pay monthly, 6 month and month to month. Also, anything 26 feet and over MUST sign an annual lease.)
It costs the company this much in labor and fuel to operate one forklift for one move.
$38.00
Non-guests have how many days to pick up their boat once service has been completed and the customer has been contacted before being charged a daily storage fee?
10 days (This policy is stated on the customers bill of rights which should be signed prior to work being performed on the boat/engine.) (The daily storage fee is $12.00 a day.)
This sub-department of sales offers extended warranty on new boat sales.
F&I (Finance and Insurance). Nancy is our F&I manager.
This list of all of our companies accounts helps accounting record every single transaction to measure the companies spending. There are tons!!!
General Ledger
What is required for Subcontractors to be allowed to do work on Lynnhaven Marine property?
They need to provide a certificate of liability insurance listing Lynnhaven Marine as additional insured and fill our our Subcontractor agreement. Ultimately, it is Mr. Guthries decision! (Every time they come to do work, they need to check in with the service department. Every time!)