LYRA STORY
2015
What year was Lyra founded?
Name, phone number, & date of birth
What information is needed to confirm a client's identity?
Correct way to block time in your Google Calendar
What is OOO?
Personally chosen life directions that can serve as your inner compass
What are values?
16
What is the client session target each week?
David Ebersman
Who is Lyra's Co-Founder & CEO?
No less than 24 hours before the session or there is a penalty
What is Lyra's cancellation policy?
Alternative video platform coaches can use to host sessions
What is Google Meet?
probability overestimation, catastrophizing, all-or-nothing, should statements, personalization, mind-reading/fortune telling, "It's not fair," "If only," emotional reasoning, thoughts are facts
What are thinking traps?
Caseload Management, Client & Care Outcomes, Learning & Development
What are the Lyra Coach Elements of Performance?
Lyra's largest customer
Who is Wal-mart?
(The last part of this sentence) - One key aspect of our evidence-based model is using data to __ __ __ __ __.
What is track your progress in coaching?
What you do if coach or client's video is pixelated or if there is an audio lag
What is refresh the screen and rejoin the session?
Values, Thinking Traps, Mindful Awareness, Acceptance, Managing Strong Emotions, Effective Communication
What are Lyra's 6 core principles?
This person is an amazing coach
Who is "ME"?
The amount of women of color on the Lyra Board
What is two?
4 options under consent for recording
1. Yes; 2. Client declined for session; 3. Client declined for entire episode; 4. N/A technical issues
Urgent Portal Issue, Caseload, Dashboard, Client Information Issue
What are Tech Issue Categories?
Sophia & Sam's son's
Who is Noah?
Max # of resources a coach should share after a session
What is 3?
This famous former talk show host and current day icon invested in Lyra in 2021
Who is Oprah?
Where you refer clients if two people show up to your coaching session
What is couples therapy?
1. Walk through troubleshooting steps
2. Search in the help center for solutions to your tech issue
What are the steps you should take before submitting a Help Center ticket?
The 3 digital activities listed for self-monitoring
What is Awareness Log, Check In, & Emotions in Context?
≥ 70% of eligible clients
What is the expected graduation rate?