Services
This body treatment includes a full-body steam intended to help relax, replenish, and infuse the body with moisture.
Signature Polish Steam + Massage
This membership tier comes with a 10% discount on services + products.
Lux Membership
This everyday lightweight moisturizer hydrates while providing barrier protection to skin exposed to environmental pollutants. OSEA's antioxidant-rich formula is full of seaweed, shea butter and omega-rich oils.
Atmosphere Protection Cream
This doc would recommend saying "How can I assist you?" instead of "Can I help you?"
Verbiage Do's + Don'ts
This policy discusses what to do when a client under the age of 18 tries to schedule a massage treatment.
Underage Partisan Policy
This service removes hair 2-finger's width inside the bikini line.
Betweeni Wax
This membership tier comes with a monthly gift.
Ultimate Membership
This styling product primes hair to add softness, shine and light hydration while strengthening, polishing, and protecting from heat.
6-in-1 Styler
This doc explains how ideal scheduling allows our providers to have an efficient day with optimal booking potential.
Flush Scheduling 101
We quote this policy at the time of scheduling to inform clients what happens if they don't make it in for their service.
Cancellation Policy
This treatment detoxes with lymphatic drainage which boosts the immune system, increases blood circulation, and reduces inflammation. The client can also choose between the Brightening or DermaBuilder perk.
Lux HydraFacial
These items are included in the "Welcome Bag" that members receive upon signing up.
This serum-plus-moisturizer hybrid treatment is formulated with a plant-based alternative to retinol.
Bakuchiol Treatment
This doc allows us to follow up when a client wants a specific product that was out of stock.
Product Waitlist
According to this doc, we cannot perform waxing, massage, or skincare services if the client is under the influence.
Alcohol Policy
This service treats skin lesions & blemishes to help improve the appearance of scarring, fine lines, wrinkles, large pores, loose skin, discoloration, and stretch marks.
Microneedling
This membership tier comes with a dedicated concierge line.
Signature, Lux, + Ultimate
This product is an on-the-go mist that helps to eliminate dry skin, reduce the appearance of oil, and protect skin from environmental and free radical damage.
Mystic
This document will list what services and products are not available to certain clients due to medical history or health concerns.
Service + Product Contraindications
This doc lists the 8 steps to follow in the event that a shopper is suspected of taking an item without paying.
Shoplifting Policy
This service includes nail shaping, cuticle maintenance, exfoliating scrub and a hydrating masque, followed by a massage using one of our signature scented creams.
Ultimate Pedicure
This membership tier results in a 27% increase to revenue annually.
Ultimate Membership
This device reduces tension and relaxes facial muscles with percussive therapy, skin-toning microcurrent, and rejuvenating light therapy.
TheraFace Pro
We refer to this doc when trying to decide which service to schedule our guest in the salon.
Salon Service Definitions
This doc explains the process to follow if someone wants to pay for a client's service when they aren't physically present.
Payment Policies 101