Retention
If a client wants to cancel a secured or hypothecated account? What is required or what do we advise?
Request must be sent to Credit Services in writing by the cardholder or by the branch representative on behalf of the client
What is the household income requirement in order to be eligible for Infinite credit cards?
$100,000
Name the 6 different types of Aeroplan credit cards.
Aeroplan Visa
Aeroplan Visa infinite
Aeroplan Visa infinite Privilege
Aeroplan Visa for Students
Aeroplan Visa for Business
Aeroplan Visa for Business Plus
Name any 3 credit cards that are NOT eligible for combining accounts.
Aeroplan Visa Business Plus
Aventura Visa Card for Business Plus
Corporate Classic Visa
Corporate Classic Plus Visa Card (Business Plus)
Dividend One MasterCard
Driver's Edge MasterCard
Platinum MasterCard
U.S. Dollar Aventura Gold Visa
What AS400 letter do we send out for autopay confirmation?
LTR981
C/h wants to cancel their credit card due to the recent increase in price for annual fee. What steps would we select in the retain account flow?
Existing CIBC credit card
Are we able to apply for Canadians living outside Canada?
No
How many authorized users can be added to business credit card accounts?
9
Can we combine an account that is already closed?
Yes, if the account is eligible for re-instatement, we can combine the accounts.
When does the credit appear for a GMT processed with an offer?
4 to 6 weeks after the transaction is processed
C/h states that they never applied for the credit card and received a statement. How do we close the account?
V3 (duplicate account, wrongful selling)
If the client does not agree with the alternate product advise, are we able to complete the application?
No
What is the difference between a Business credit card and a Business Plus credit card?
Personal liability vs. Corporate liability
Are we able to transfer Gold Bonus points to a Dividend card? If yes, what is the ratio?
Yes, 250GBP to 1 Div$
What steps must we perform on ECIF for a deceased account?
Update Marketing Preferences, add Condition Message & change Statements to Mailed.
How do we assist a banking centre representative when they call in to close an account due to debt consolidation?
We advise the representative to send a request to Payouts/Debt Consolidation Mailbox
What is the Balance Transfer advise that must be read on each new application call?
"If you do a balance transfer, you can transfer up to 50% of your assigned credit limit.”
In what scenario can we transfer Aventura Points to Aeroplan Miles?
Only if the client has had the Aventura credit card program before Oct 2013 (check IPCH)
What Field do we update on MTAS while transferring balance and partial credit limit?
None. We only update MTAS when we transfer FULL credit limit.
What are the steps when a client states to close an account and we have closed it, and now have changed their mind and want to re-open the account?
We go through account re-instatement guidelines to check if account is able to be re-instated. If yes, we assist with re-instatement. If no, we advise client to do a new application.
Can a POA close an account?
Yes
What must we advise regarding a client's SIN. And is the SIN necessary to complete an application?
"Providing your SIN is voluntary. May we have your SIN to ensure we have the right credit bureau information?"
& No, it is voluntary.
What are the 2 scenarios in which we can 'Honour GM incentive' offer?
1. Client WANTS a different Credit Card reward type then the one they have been targeted for
2. Client REQUESTS the in-market Offer when looking to do a PC
What are the qualifications to combine accounts?
Is there an end date for GMT offer when using credit cards?
This offer applies to CIBC Global Money Transfers posted to the primary cardholder’s credit card account between February 1, 2021 and July 4, 2021.