Outlook
What feature allows me edit or pullback an email
Recall or Undo
Three meeting etiquette guidelines
Mute Mic when not speaking
Raise hand to ask question
Respond when called upon
Listen attentively
Where can you access Copilot in M365?
In Word, Outlook, Excel, Teams, and the web sidebar.
What’s the main difference between OneDrive and SharePoint?
OneDrive is personal storage; SharePoint is for team/shared files.
What is the difference between Reply and Reply All
Reply - only to sender
Reply all - all recipients
What feature lets multiple vote and edit text together in real-time?
Loop components
What’s one example of a safe use case for Copilot?
Summarizing meeting notes or drafting an internal email.
How can you recover a deleted file from OneDrive?
From the Recycle Bin in OneDrive or SharePoint
What should i set up before going on Vacation Leave
Automatic Reply
Out of Office Message
What’s the difference between a chat and a channel in Teams?
Chat is private; channels are group-based and visible to the team.
What’s something you shouldn’t upload or prompt Copilot with?
Confidential or personal information (e.g., staff records).
What should you check if a user cannot access a link you send them
How can I email multiple departmental users from one address
Using email groups
How can I highlight an employee in a message
Using the mentions feature "@Darnel"
What should you do if Copilot generates incorrect information?
Review carefully, verify facts, and edit before sending or sharing.
What does Version History do?
What does Version History do?
How can you share your availability with a coworker without revealing details?
By sharing your calendar with “Free/Busy” permissions.
How can you access a different apps or team drive directly inside Teams?
By adding it as a tab or SharePoint link in the channel.
Give one realistic work example of using Copilot at NAPA.
Drafting meeting minutes, summarizing access control project updates, or creating an email for staff training.
What is the correct way to share a document externally while keeping control?
Use a link with “View only” permissions or expiry date.