Partners
What are squirrels?
This is the "Major Award" that Ralphie's dad won in A Christmas Story which he proudly displayed through the window.
What is a a lamp shaped like a woman's leg?
NLP
What is Natural Language Processing?
This is the main character's name in Die Hard
Who is John McClain?
Who is Buzz?
This company provides a "mobile" solution for VCC
Who is TernioSwitch?
"Clark, that's the gift that keeps giving the whole year long"
What is the Jelly of the Month Club?
This person nominates the Grinch as the Whoville Holiday Cheermeister
Who is Cindy Lou Who?
This company's WFO offering has "startling gaps" including: no live screen monitor, no whisper and barge.
Who is Genesys?
We scored perfect 5.0 on the DMG report in this many categories.
What is 33?
This is the company we partner with to ensure STIR/SHAKEN compliance.
Who is Neustar?
This is how long we store recordings as a default.
What is 30 days?
This product allows the customer to automatically score 100% of calls.
What is Interaction Analytics?
This is where Kevin's family was traveling for Christmas when they left him at home in Home Alone
What is Paris?
This is our "dollar-for-dollar" customer retention rate.
What is 122%?
These are 4 of the UC platforms in which we have built-in integrations
What are: Zoom, AT&T, MS Teams, Tetra, Nextiva
99.999% uptime equates to roughly this many minutes of downtime per year.
What is less than 6?
This sku/product must be added with Agent Assist and also allows for the offloading of transcriptions and recordings to another site.
What is Advanced Recording Upload?
Our AI is newer...offering template-specific use cases so its easier to apply and the AX is much better in the UI as its less crowded.
Who is NICE/InContact?
According to Buddy in the movie Elf...these are 2 of the 4 main food groups for Elves.
What are candy, candy corn, candy canes, and syrup?
This partner does their own Inference implementation and can put it on their paper.
Who is Nextiva
This type of IVA allows for NLP via chat and SMS.
What is Digital IVA?
What is a swimming pool?
They have no list sync for Outbound, SFDC adapter is very limited, Supes can monitor but not barge-in, Supes can't change skills in SFDC, they have fewer "alerts" and all outside SFDC, not flexible on pricing.
Who is Genesys?
According to the IQVIA IVA case, this is the % of calls that were accurately routed on the 2nd voice utterance by the customers.
What is 93%?