Dr Pepper is the best
Why is it important to acknowledge everyone who enters the office as soon as possible?
It prevents patients from feeling awkward.
What is usually included on the same form that allows the office to release information to the insurance company for billing purposes?
Assignment of benefits consent
What comes last in a business letter?
complimentary close
What is it called when the office accepts payments directly from the insurance company?
Assignment of benefits
How might the medical assistant prepare the telephone system for the day’s activities?
Notify the answering service that the office is open.
what is usually performed by the medical assistant while closing the office?
Lock the door through which patients enter the office.
What part of a letter includes the name and address of the party to whom a letter is being sent?
inside address
When the medical assistant opens the office, what should he or she do first?
unlock
What is the letter style in which the first line of each new paragraph is indented five spaces?
semiblock
What punctuation mark follows the complimentary closing of a business letter?
a comma
What part of a letter will contain the date line?
The heading
What should the medical assistant do after each piece of mail has been opened?
stamp with the date
How is the return address formatted on a letter sent by the medical office?
Most offices use letterhead stationery, and the placement varies.
What is the most formal closing for a business letter?
very truly yours
After printing a letter to be sent by the medical office, a medical assistant notices that a word is not spelled correctly. What should the medical assistant do?
Correct the computer file and reprint the letter
Where is the date line placed in the full block letter style?
left justified
Which of the following letter styles requires all lines to begin at the left margin?
block style
When a letter must reach its destination within 24 hours, how should it be sent?
priority mail express
What is the proper way to prepare the address on a business envelope?
Format all lines with a uniform left margin.
What is the purpose of a sliding window between the waiting room and reception desk?
To prevent patients in the waiting room from hearing confidential patient information
How many folders are necessary to set up a manual tickler file?
43
Which part of speech shows relationships of space, time, or possession?
prepositions
What may be attached to the paper medical record for each patient who is going to be seen that day in the office?
charge slip
When the medical assistant answers a successive e-mail, why is it customary to create the answer as a reply?
To allow the recipient to read previous correspondence
What does the medical assistant do in the morning to prepare the medical office laboratory?
Run the controls to make sure that equipment and supplies are working properly.