Category 1
An allied health professional who prepares frozen sections of dissected body tissues is a __________.
pathologist's assistant
A registered nurse who graduated from a 2-year junior college nursing program is a(n) __________.
associate degree nurse
The branch of medicine that works to maintain the function of the musculoskeletal system is called __________.
orthopedics
After listening to Hailey, a new employee, discussing a past due account with a patient, Lynda quietly takes Hailey aside and suggests a more diplomatic way to have handled the situation. Hailey thanks Lynda for the suggestion and says she will remember it in future conversations with patients. What professional characteristic is Hailey displaying?
acceptance of criticism
Dori recently completed a course in medical transcription. She currently has an office job as a clinical medical assistant, but she has discovered that she is pregnant, and she wants to work at home after the baby arrives. She has been told that she can work for herself from her home, but she does not know much about self-employment. What organizations can help Dori?
Association of Healthcare Documentation Integrity
A healthcare professional who assists patients and families in the selection of food choices that provide adequate and balanced nutrition is a(n) __________.
registered dietitian
During the communication process, posture can usually be described as either __________.
open or closed
One way to improve your listening skills is to __________.
think before you respond
The first impression the medical assistant will make on patients, coworkers, and providers is their __________.
appearance
What type of physician specialist reads electrocardiograms (ECGs) for hospital laboratories?
cardiologist
The world's largest publisher of scientific and medical information is the __________.
American Medical Association
Your work ethic is the result of your __________.
professional behaviors
An 8-year-old girl is brought to the outpatient clinic by her mother, who states that the child fell while playing and may have broken her arm. You gently ask the child if you can look at her arm, but she runs to the corner of the room and crouches down, terrified. A closer look reveals half-healed bruises on both arms. You leave the room and report to the licensed practitioner that you suspect that the child is being abused. In doing this, what professional behavior is being displayed?
patient advocacy
A medical assistant sees a patient looking uneasy and responds, “You look concerned. How can I help you feel more comfortable?” This is an example of which type of skill?
assertiveness
Brent is attempting to interview a woman who came to the clinic because she is having pains in her side. He is trying to find out the type and level of pain she is experiencing, but every time he asks her a question, her husband answers for her. She has not spoken a single word to Brent during the entire interview. Brent is becoming a little annoyed, but he smiles and carries out the interview as best he can. He treats both the woman and her husband with great respect. Which professional behavior is Brent displaying?
respecting cultural diversity
What well-known behaviorist developed the hierarchy of needs model?
Maslow
Increased blood pressure and sweaty palms are signs of
anxiety
One of the effects of good time management is __________.
eliminating the stress of work overload
In the communication circle, what is the response to the message by the receiver called?
feedback
Kendra is having a busy morning. The phone is ringing almost constantly, and several patients have approached the reception window with questions. Kendra answers the phone, determines that the patient who is calling does not have an emergency, and asks if she can call him back. She then deals with the patients who have questions. Within 30 minutes, Kendra telephones the patient who called earlier. By returning the telephone call in a timely manner, Kendra is exhibiting which professional behavior?
integrity
The study and recording of the electrical activity of the brain is called __________.
electroencephalography
__________ is counterproductive to the efficiency of an office.
Conflict
An example of a behavior that reflects integrity in a medical assistant is __________.
being honest
What is the term for the ability to identify with and understand another person's feelings?
empathy
The minimum proficiencies necessary to do a job are known as __________.