Circles
When sending a message, the sender can use the receiver’s _____ to understand if the message was received.
feedback
The receiver's application of meaning to the transmitted message is _______________.
decoding
When composing the body of an e-mail, the standard protocol is to address how many topics? How should it be written?
1 topic, concise, free of grammatical errors
The first page of a manuscript is called the _______________
title page
Disciplinary actions or warnings should be delivered using which type of channel?
face to face
formula of an idea sent
message
The most common and efficient form of interoffice communication is ___________.
Notes that are grouped together at the end of the report are called ___________.
endnotes
What type of correspondence requires the writer to give the recipient the details of the original request, include a duplicate of the original request, and be clear about what action you wish the recipient to take?
follow-up letter
What role does culture play in facial expression?
How it is interpreted!
the chosen method of transmission of a message
channel
The assessment of a document to determine its clarity, consistency, and overall effectiveness is called _______________.
editing
A copy notation on a block-style letter is done by placing this letter below enclosures.
c
Letter sent to confirm that a request has been received and will be handled as soon as possible
Letters of Acknowledgment
When Dr. Kendall's administrative medical assistant stepped toward a patient to explain the hospital preadmission procedure, the patient abruptly took a step backwards. Which of the following is most likely the reason for the patient's movement during the communication process?
The administrative medical assistant had intruded into the patient's personal space.
words and gestures used to express a message
encoding
Which of these is the part of the report where all the works consulted by the writer, including items given in notes, are listed alphabetically at the end of the report?
bibliography
What are the two styles of punctuation that may be used in a business letter?
mixed/standard and open
A concise written statement to justify the use of a particular treatment, procedure, or medication
Letter of Medical Necessity
Patrice felt she was being treated rudely by the administrative medical assistant. When Patrice arrived for her appointment, the assistant greeted Patrice, quickly shut the glass window, and began pointing her finger toward Patrice. The assistant was discussing a newly discovered crack in the wall with the office manager. Patrice felt unwelcome because
anything that can cause a breakdown in communication
noise
According to body language experts, what percentage of communication is nonverbal?
93%
Which type of punctuation requires placing a colon after the salutation and a comma after the complementary closing?
standard punctuation
Referral / Consultation
Letters written transferring all or part of a person's care.
Dr. Jones has completed her research on diabetes and wants to send this document to a healthcare journal to be published. The document that will eventually be submitted to a publisher starts out as a ___________.
draft manuscript