Professionalism
The way to great patients
What is a warm smile?
Professional negligence is also called:
What is malpractice?
When checking pediatric temperature, the best way is through the ear, what is the medical term
What is Tympanic?
Which of the following should a medical assistant use when sending out reminders to patients for their yearly appointment?
A tickler file
How should you address an #10 envelope?
four inches from left and 14 lines down
The ability to identify with someone else's feelings
What is empathy?
Under which of the following circumstances is it permissible to release information from a patient's records?
When the patient signs a release
When considering a site for an intramuscular injection, which of the following will be appropriate for an infant?
Vastus lateralis
The amount of money that is owed to the practice
what is accounts receivable
What is the hormonal disorder that results from too much growth hormone (GH) in the body?
What is acromegaly?
What cannot be handled by a medical assistant
medical advice
When measuring the vital signs of a 10-year-old child, a medical assistant recognizes indications of abuse. which of the following actions should the assistant take?
notify the child's provider
A medical assistant has orders to collect blood cultures, CBC, PTT, and an iron panel from a patient. Which tube is the second tube to be drawn?
What is light blue
Which of the following is the current universal claim form submitted for outpatient medical billing?
CMS 1500
Federal government plan for people over 65
What is Medicare?
A patient should sign which of the following forms to authorize payment directly to the provider by a third-party payer?
Assignment of benefits
Which of the following is a component of OSHA's Hazardous Communication Standard?
employee "right to know" information is available
The horizontal flat line that separates the various waves on the ECG strip represents:
baseline
A medical assistant schedules three patients to arrive at the same time for each hour of the day, and each patient is seen in the order they arrive. Which scheduling style is the assistant using?
Wave scheduling
This is the scrubbing of instruments with special brushes and detergents to remove blood, mucous, etc.
Sanitization
When communicating with healthcare professionals, which method is MOST effective for reporting patient information?
SBAR
A medical assistant witnesses a coworker knowingly commit an unlawful and wrongful act. The assistant should identify this act as which of the following types of negligence?
malfeasance
A 55-year-old female patient comes into the office reporting pain in her mid-back. Which of the following conditions might cause this manifestation?
pyelonephritis
Using the Bcc option when sending an email message does which of the following?
protects the privacy of each recipient's email address
Which of the following drug classifications describes medications used to lower body temperature?
Antipyretics