Customer Service
The five-element tool used to create relationships with each other and a positive environment.
Tones to Connect
High reliability promotes a culture of ______?
Safety
The accidental breach of HIPAA within the medical setting.
Incidental disclosure
The type of patient encounter used for incoming and outgoing calls.
Telephone
The resource used to provide Epic training material, system updates, and Epic Support.
Epic Learning Resources (ELR)
The practice of having a complete picture of a patient's life situation-past and present- to provide effective healthcare services with a healing orientation.
Trauma-informed care
The platform used to report safety events.
HRP
Release of Information (ROI)
Documentation tool for clinic visits including rooming, problem list, ordering, education, and billing.
Office Visit Encounter
The standard timeframe for responding to an in basket message.
3 days
The acronym AIDET stands for?
Acknowledge
Introduce
Duration
Explanation
Thank
The four high reliability tools under the category "Communicate Clearly".
SBAR
3 way repeat back/read back
Phonetic & Numeric clarification
Asking clarifying questions
Epic application used to provide access to patient's medical records from other organizations.
Care Everywhere
Epic tool used to streamline documentation and promote universal charting techniques.
SmartPhrases
In basket folder that serves as reminder of incomplete work within a patient chart.
My Open Encounters
The term for reporting directly to another caregiver to take over care.
Warm hand off
The process for communicating before, during and after a procedure.
Brief, Execute, Debrief
The acronym for HIPAA stands for ______?
Health Insurance Portability and Accountability Act
The act of completing an encounter.
Sign Encounter
In basket folder notifying you that a patient has requested medical advice through MyChart.
Pt Advice Request
The ability to consistently and confidently perform skills, tasks, and responsibilities.
Competence
A model that shows how errors on different levels can line up and breach safety protocols in place.
Swiss Cheese Model
Fax number for sending records to HIM.
509-227-7070
The federal law dictating that clinical notes created in an EHR must be immediately available to patients through a secure online portal.
The Cures Act
The SharePoint site that provides access to in basket implementation tools and job aids for clinical support staff workflows.
Providence Clinical Network - Standard Work Toolkit