Patient Experience
A type of questioning that requires only a yes or no answer
What is closed-ended questioning?
This term describes the process of scheduling patients only as they come into the office
What is open hours or walk-in appointments?
The primary reason a patient comes to the clinic
What is the chief complaint?
A suffix meaning inflammation
What is "itis"? Example: arthritis
Government administration tasked with ensuring safe work environments for employees
What is the Occupational Safety and Health Administration (OSHA)?
Paraphrasing is a component of this skill
What is active listening?
The application that should be used to create an encounter form
What is practice management software?
The screening tool generally used for depression screening
What is a PHQ-9?
A prefix meaning "slow"
What is "brady"? Example: bradycardia
Law that mandates every American must purchase health insurance
What is the affordable Care Act?
These two actions are important when dealing with a patient who is hard of hearing
What are enunciating clearly and maintaining eye contact?
Codes used to describe a patient's symptoms and conditions
ICD-10-CM
Portion of the patient medical history that records lifestyle habits
What is social history?
A combining form meaning Blood
What is "hemo"? Example: Hemodialysis
The performance of clinical and administrative duties consistent with education, training and experience
What is scope of practice?
The type of communication style that involves using the hands a lot.
What is kinesthetic communication?
A cash payment from a patient, due at the time of service, to be applied to that day's appointment
What is a copay?
What part(s) of the medical history should be reviewed at every patient visit?
Allergies and medications
A suffix meaning discharge, flowing
What is "_rrhea"? Example: diarrhea
Any medical treatment that falls short of normal levels of skill, care or established medical procedure
What is medical malpractice?
The action clinical staff should take if a patient refuses a certain course of treatment
What is respect the patient's wishes?
The only way Medicare patients can be held responsible for paying out-of-pocket expenses in addition to what Medicare pays
What is a signed Advance Beneficiary Notice?
Movements, facial expressions and posture that convey meaning
What are nonverbal messages?
A prefix meaning "away from"
What is de-? (Example dehydration)
A provider stops treatment because a patient has not paid in a timely manner. Name the legal violation.
What is breach of contract?