Easy
Which system do we use to Add Parts & Services to an existing MA Order?
Order Up
When placing a new MA order, how far out can we schedule a delivery?
90 days
The customer is willing to keep their item that arrived damaged if we provide compensation for the inconvenience- they spent a total of $345.82. What is the discount amount if you offer a 10% discount?
$34.58
True or False - If a customer calls in to add "Installation" to their existing order, you may do this by completing the “Adding Parts & Services” process.
True
____ is permission to hookup/disconnect the existing appliance.
Installation
When pulling a delivery date closer on an MA Order, you must schedule at least ___ days out from the day the customer is calling in to reschedule.
3
What system do you use to cancel an MA Order?
Order Up
___ is permission to remove and discard the old appliance. They are sold and performed separately.
Haul Away
___ is the maximum number of appliances that can be on one order.
12
MA orders can take either ___ to ___ business days for the customer to receive their refund depending on how the order was canceled.
7 to 10
Price match may be done within __ days of purchase for MA's.
30
True or False - You must create an MA RGA Case if customer wishes to cancel their order prior to delivery and Order Up no longer allows a cancellation (Cancel button is unavailable).
False
Front-Line Associates have a Markdown limit of $___ ?
$150
A customer can only purchase ___ of the exact same model.
2
A customer calls in and wants to change their delivery date from June 1st to July 2nd. How would we assist the customer?
Cancel and Reorder