Urology 101
A test to check if you emptied your bladder
What is a PVR?
Sends a link to patients to confirm and register for their upcoming appointment.
What is Phreesia?
You are likely to keep a customer if they have had this type of experience?
What is positive?
Captures insurance cards/ID, completes registration, schedules follow ups and provides education and follow up material.
What is front desk personnal?
A soft hollow tube, which is passed into the bladder to drain urine
What is a catheter?
Used to schedule appointments, input demographics and billing
What is Allscripts PM?
Fast, efficient and accurate service, friendly and helpful staff, prompt responses to questions
What is meeting customer expectations?
Documents visit, enters treatment plan, provides instructions and places orders for follow up care
What is a provider?
A procedure that allows your doctor to examine the lining of your bladder and the tube that carries urine out of your body (urethra)
What is a cystoscopy?
Patients use this to communicate post visit and view their records
What is Follow my Health?
Everyone who enters or contacts our facility, including you.
Who is the customer?
Takes patients calls, inputs demographics and schedules appointments
What is Patient Assistance Center?
A test that examines the visual, chemical and microscopic aspects of your urine
What is a urinalysis?
Where I go to order medical supplies and enter usage.
What is Coupa?
Being aware of my energy, tone and attitude
What is your ETA?
Enters vitals, administers treatments, process labs and send documentation to provider for review
What is a MA?
The act of administering a liquid, specifically a drug, into a person's body using a needle and a syringe
What is an injection?
Used to document patient visits, treatments, enter vitals and enter treatment plan
What is Veradigm EHR?
Asking open ended questions and recapping your understanding
What is active listening?
Has a medical concerns and comes to our office for quality care and treatment.
What is a patient?