Programs within your state that will help assist you with paying for your prescriptions
What is SPAP
200
How would you add a member's daughter as an authorized rep on their account?
Select 'manage Auxiliary Persons' intent. Select 'add ongoing'. 'Add auxiliary contact' option. Complete information with asterisk. Document and close.
200
Your "source of truth"
What is MySME
200
Is the flu vaccine covered under part B or part D?
What is Part B
300
When can I join, switch, or drop a Medicare
drug plan?
What is Initial Enrollment, Special Election Period, Open Enrollment Period
300
When a member has more than one insurance coverage and needs to determine which one pays first and second.
What is COB
300
How do you authenticate an account - with no pop up.
Member's first and last name
Member's date of birth
One of the following:
Member ID or...
Medicare ID or...
Member's complete permanent address
300
The name of the virtual phone system you'll use
What is VCCD
300
Where I would go to view recent posts?
What is Bulletin Board
400
Part of Medicare that a person is automatically enrolled in by the federal government.
What is Original Medicare
400
A health care plan under which the covered individual can choose the health care provider he or she wants
What is PPO
400
How to transfer a misdirected member to MA East WellMed Account?
What is Wizards > Contacts > MA/MAPD Specific > Plans on the COSMOS Platform (Legacy East) > WellMed Number 05122016 v6 MASVC
400
What we use to view incoming mail
What is ODM
400
What is the premium for someone who has an LIS level 4 covered at 75% for someone living in Oregon that has the Medicare Complete Plan 1 (HMO)
What is 26.10
500
Name the qualifications to be eligible for Medicare
What is
Someone who is a U.S. citizen or legal resident for at least
five consecutive years and is one of the following:
Age 65 or older
Younger than 65 with a qualifying disability
Any age with a diagnosis of end-stage renal disease or ALS
500
A federally funded state program that has been providing free, local, one-on-one health insurance counseling and educational outreach to people on Medicare and their families since 1990
What is SHIP
500
How to document and Kudos Call?
What is launch general inquiry intent > route call to supervisor > document the call
500
How we view outgoing mail
What is EDSS
500
Name the Job aid that this excerpt is from: "Due to the number of wildfires that have impacted Florida, UnitedHealthcare is authorizing a one-time override of the refill too soon (RTS) edit for members who reside in or may be visiting Florida."