Certifying Bodies and MA Testing
Which organization offers certification examinations for the National Certified Medical Assistant and National Certified Medical Office Assistant?
a. American Academy of Professional Coders (AAPC)
b. National Healthcareer Association (NHA)
c. American Medical Technologists (AMT)
d. National Center for Competency Testing (NCCT)
d. National Center for Competency Testing (NCCT)
Which of the following practitioners specializes in administering anesthetic agents before and during surgery?
a. Allergist
b. Cardiologist
c. Endocrinologist
d. Anesthesiologist
d. Anesthesiologist
Which of the following is a recommended phrase to help resolve a conflict between coworkers?
a. You have no right to be upset.
b. You’re not making any sense.
c. I know this is really frustrating for you.
d. I don’t understand why you’d feel that way.
c. I know this is really frustrating for you.
Watching TV and reading excessively to avoid dealing with an issue are common types of which of the following defense mechanisms?
a. daydreaming
b. regression
c. problem solving
d. temporary withdrawal
d. temporary withdrawal
When working with older patients, you should:
a. always provide physical assistance regardless of the patient’s condition.
b. greet them warmly and by name.
c. seat them in a location that offers significant stimulation.
d. avoid all forms of therapeutic touch.
b. greet them warmly and by name.
The primary purpose of the American Association of Medical Assistants (AAMA) was to:
a. be the only professional organization for medical assistants.
b. raise the standards of the medical assistant profession.
c. to provide a professional membership and certification for several allied health occupations.
d. to provide pathways to lifelong learning in related health care disciplines.
b. raise the standards of the medical assistant profession.
Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the stomach and intestines?
a. Gastroenterologist
b. Cardiologist
c. Endocrinologist
d. Dermatologist
a. Gastroenterologist
It is almost always best to take which of the following issues to the office manager?
a. a disagreement about a coworker’s hairstyle
b. a coworker’s complaint about being overworked
c. a personal dislike of a coworker
d. a coworker’s habitual tardiness that affects the practice
d. a coworker’s habitual tardiness that affects the practice
What is the most commonly used defense mechanism?
a. rationalization
b. displacement
c. repression
d. intellectualization
c. repression
It is recommended that you ask which of the following questions when a patient presents for a follow-up visit?
a. How are we feeling?
b. How have you been doing since you were here last?
c. What’s wrong with you?
d. Are you feeling ill?
b. How have you been doing since you were here last?
Candidates for the CMA (AAMA) Certification Exam are allowed a ____-day period in which to take the exam. a. 30
b. 60
c. 90
d. 120
c. 90
Which of the following practitioners specializes in diagnosing and treating tumors and cancer?
a. Radiologist
b. Hematologist
c. Endocrinologist
d. Oncologist
d. Oncologist
Which of the following is an example of a trivial difference?
a. taking issue with a coworker’s theft from petty cash
b. taking issue with a coworker’s violation of OSHA safety standards
c. disagreement on one’s choice of clothing
d. disagreement on the ideal method of treatment for a patient
c. disagreement on one’s choice of clothing
Which of these is a nonadaptive coping skill?
a. drinking
b. sleeping
c. creating boundaries
d. journaling
a. drinking
When working with a pediatric patient, instead of saying deformity, it is recommended that you say:
a. disfigurement.
b. opportunity.
c. appearance.
d. problem.
c. appearance.
Candidate certification from the National Center for Competency Testing (NCCT) is valid for a period of ____ years, from the date of certification indicated on each candidate’s certificate.
a. 2
b. 5
c. 7
d. 10
b. 5
Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the blood and blood forming tissues?
a. Allergist
b. Hematologist
c. Endocrinologist
d. Oncologist
b. Hematologist
During a personal conversation, it would be most appropriate to stand ____ from the person you are speaking with.
a. less than 1 foot
b. 2 feet
c. 5 feet
d. 7 feet
b. 2 feet
According to Maslow’s Hierarchy of Needs, which of the following is not a deficit need?
a. safety
b. esteem
c. self-actualization
d. belongingness and love
c. self-actualization
Participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods is:
a. articulation.
b. intuition.
c. distortion.
d. active listening
d. active listening
A requirement for maintaining National Center for Competency Testing (NCCT) certification is the accrual of ____ clock hours of continuing education each year.
a. 14
b. 10
c. 22
d. 34
a. 14
Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the eye?
a. Allergist
b. Otorhinolaryngologist
c. Ophthalmologist
d. Oncologist
c. Ophthalmologist
Which of these is an example of an administrative skill?
a. collecting specimens
b. performing vital signs
c. administering medications
d. preparing medical records
d. preparing medical records
According to the article Boundaries: The importance of Valuing Yourself , the two main types of boundaries are:
a. economic and personal.
b. political and social.
c. physical and emotional.
d. chronological and ecological.
c. physical and emotional.
When providing patient education, your first task is to:
a. assess the patient’s ability to comprehend the instructions.
b. discuss the instructions with any family members accompanying the patient.
c. prepare a summary of the session for documentation in the patient’s chart.
d. answer any questions the patient has about the instructions.
a. assess the patient’s ability to comprehend the instructions.