Telephone Techniques
Allows you to transfer calls and possibly set up conference calls
What is a Multiple-Line Telephone?
Keyboards, Mouse, Webcams, Microphones, Scanners
What is input Devices?
ISP
What us internet service provider?
Software used to encode information
What is encryption software?
Allows providers to send prescriptions electronically
What is E-prescribing?
Combination earphone and microphone
What is a headset?
Monitors, Printers, Speakers
What is output devices?
Turn keyboard upside down and gently shake
What you do to remove dirt from the keyboard?
This process that is done so that information is not lost
What is backup procedures?
Salutation, Subject line, Body, and Closing
What are the part of a professional letter?
Before a call having all necessary information ready
What is thinking ahead?
Hard disk drive
What is the internal component of a computer?
To arrange workstation correctly
What is ergonomics?
RAM
What is Random Access Memory?
Full block, Modified block, Semi-block
What are Business Letter Formats
In a healthcare facility all communication must maintain
What is confidentiality?
Most laptops and desk tops have a number of these
What is USB ports?
Software used in the Medical Office
What is System Software and Application Software?
CD
What is a Compact Disk?
Always start with a greeting, refrain from using all caps, and always end with a "Thank you" (be sure to include any attachments)
What is an email?
Don't interrupt and focus solely on the conversation
What is Active Listening
Another name for a flash drive
What is a jump drive, USB drive, or memory stick?
Allows sharing of information with other providers outside of the facility
What is EHR (Electronic Health Record)?
Electronic piece of hardware that is used by a single person (Desk top or Laptop)
What is a Personal Computer?
To review a communication before sending
What is proofread?