Telephone Etiquette/Billing
Which type of call must be immediately routed to the provider?
What is EMERGENCY
Items smaller than a golf ball in a medical office reception area are __________.
What is a choking hazard for young children
A patient with diabetes whose blood sugar falls too low may experience __________.
What is confusion
When writing an effective letter, a general tip is to __________.
What is
know the type of person being written to
A detailed travel plan that lists dates and times of flights and events, locations, and telephone numbers is a(n) __________.
What is itinerary
A(n) __________ account uses the last date of payment or charge for each illness as the starting date for determining the time limit on that specific debt.
What is open book
In a well-designed computer workstation, the monitor should be positioned __________.
What is at a distance that allows you to read the screen without leaning forward or backward.
_______ are objective, or external, factors—such as blood pressure, rashes, or swelling—that can be seen or felt by the doctor or measured by an instrument.
What are SIGNS
Editing involves checking a document for factual accuracy, logical flow, conciseness, and __________.
What is clarity and tone
A medical assistant may be responsible for setting up the list of topics to be discussed or presented at a meeting in the order of presentation. This list is called __________.
What is a agenda
A common billing system that bills each patient only once a month but spreads the work of billing over the entire month, sending statements to groups of patients every few days, is called __________ billing.
What is cycle
The best way to determine the appropriate level of lighting for the patient reception area is to __________.
What is consult an electrician or lighting showroom salesperson
When do most states consider children to be adults with the right to privacy?
What is age 18
The content of a letter should __________.
What is sticking to the subject.
Cool colors include white, blue, and __________.
What is mauve
When you are respectful of a caller, which of the five Cs of communication do you exhibit?
What is courtesy
How should the chairs in the reception area be placed to produce the greatest amount of floor area?
What is against the walls
Information such as laboratory results that are required quickly are commonly sent to the medical facility by which method?
What is fax
Which of the following is good practice for managing e-mail?
What is
Check your office e-mail regularly and empty any unwanted messages.
The best way to determine the number of parking spaces a medical office needs is to __________.
What is calculating the average time a patient spends in the office and the number of appointments scheduled during that time
Chris answers the telephone, and the caller, a patient named Mr. Patterson, tells Chris that the provider asked him to call the office and let her know how the prescribed medication was working. Mr. Patterson begins to explain in detail how much better he feels and what effect he thinks the medication is having. What should Chris do?
What is Document the patient's description and relay the information to the provider
The impression or pattern that can be seen when paper is held up to the light is called a __________.
What is the watermark
A federal Truth in Lending Statement, which is a written description of the agreed terms of payment, is also called a(n) __________ statement.
What is disclosure
The purpose of having a patient sign an informed consent form is to ensure that the __________.
What is patient understands the treatment offered and the possible outcomes
The practitioner has recommended that a patient have an annual physical to include a breast examination. What is the best way to help a patient remember to schedule next year’s appointment?
What is placing the patient's name in a tickler file so when the time arrives, a form can be sent to remind the patient to call for an appointment