Clock in/Out
How can an employee review their total hours worked for the week?
Weekly Timesheet Details → Select pay period
How can an employee request time off (not sick time)?
Availability →Request Time Off → Select date(s) → Submit.
What is the first thing an employee should do after an incident occurs?
Create an incident report on Mabs once done call office
True or False – Is Mabs an app?
False-It is a website
What must an employee allow when clocking in?
Allow location
Where can an employee view their upcoming scheduled shifts?
View My Current Shifts or Schedule → Current shifts
How can an employee update their availability?
Availability → Add/Edit Availability → Choose Recurring availability or add one-time availability → Select day(s) and times you’re available → Save Availability.
How can an employee create an incident report?
Click on Report New Incident
What is the format for an employee’s Mabs username?
First.lastname
What must be completed before an employee clocks out?
Client’s task list
How does an employee use Mabs to get directions to a client’s home?
Click the client’s address listed on the shift to open GPS directions
How can an employee submit a sick time request?
Documents & Forms → Sick Time Request → Fill out form → Email to Branch Manager:Melissa.Turco@brightstarcare.com
What details should an employee include in an incident report?
Every detail
How can an employee reset their Mabs password?
Forgot Password → Enter email attached to account → Click link sent to email → Enter new password
What time should employees' clock in and clock out?
At scheduled time (if staying late, the employee must inform the office with a brief explanation)
How can an employee review a client’s plan of care?
Click on “View shift” → Plan of Care
Where can employees find important forms?
Documents & Forms
Should an employee complete an incident report if a client reports being injured, even if the employee wasn’t present? (Yes or No)
Yes
Where can an employee find office contact information on Mabs?
Local Office Info
Where should an employee add notes about their shift (not related to the client)?
Shift Event Comments
How can an employee complete a client’s task list?
Task List → Check off completed tasks (if a task is incomplete, select “Not Complete” and add reasoning) → Complete
How can an employee upload their information and credentials?
Profile → Manage Profile or Manage Credentials
Should an employee complete an incident report if a client has a minor injury but says they are not in pain? (Yes or No)
Yes — all incidents and injuries require a new incident report
What should an employee do if they experience technical issues with Mabs?
Exit tab → Re load website in new tab → Log in again
(Notify office if that does not work)