Welcome to MAC
This article provides MAC agents with step-by-step instructions on how to assist a customer with activation
HOW6034
The system is used to authenticate customers
What is Zendesk
Once the account is authenticated, you should ask the customer if they have the device (blank)
What is turned off
The article that confirms if the BYOD device is eligible to be activated on the Spectrum Mobile Network
What is GEN7777
This is a must do BEFORE you process a ported order
What is the port eligibility check
The main tool used as a ticketing system and the main tool to authenticate a customer
What is Zendesk
The three pieces of information needed to authenticate a customer
What are name, full billing address, 4 digit security code
After authenticating the customer, you click this button to access the activation and porting form
What is switch to tools
Latest software version for Apple Devices
What is iOS 12.1.1 or higher firmware
True of False:The customer's number does not need to be Active to port into Spectrum Mobile
What is False
Three Spectrum Mobile Data Plan Options
What is by the gig, unlimited and unlimited plus
True or False: We can only spoke with the account holder
What is false
On the activation and porting form you need to verify these two pieces of information
What are the IMEI and ICCID
This is where a customer can locate the IMEI number in an Apple BYOD device
What is Settings, General then About
All existing Verizon Wireless post-paid customers who want to transfer their mobile phone number to Spectrum, must request this to port
What is a 6 digit transfer PIN?
Shipping method for shipping devices
What is Fed Ex 2- day shipping
The 2nd option the customer has to authenticate if they can not provide the 4 digit security code
What is a 6 digit one-time token
The status that appears in the 4G column prior to turning on the device
What is RS
The SIM Card Kit includes the SIM card and (blank) for all BYOD orders
What is the ejector tool
The OSP has accepted the request and will release the number by the Due Date/Time shown
What is the "Confirm" status in the Port Response
The core product required for customer to subscribe to Spectrum mobile
What is Spectrum Internet service
This is a very important number to get from the customer after authenticating
What is the call back number
The area code of a new number assigned to a customer is based on
What is the customer's zip code
The tool used to activate a Apple device after confirming the unlock with the customer and Zendesk shows "device locked" error
What is Arterra
72 hours (3 days)
What is a Wireline to Wireless porting SLA