Phone Jargons
What is a Port Request
Attachments required on ALL phone orders
What is E911, LOA and Email Confirmation
This is when an order is closed but the request is not billing active
What is Closed Archived
Clients with UC services looking to add or partially remove services related to UC will go to this team
What is UC MACD
The ability to direct call traffic to a specific number, for a “permanent solution”.
What is Remote Number Forwarding (RNF)
A report that includes a list of numbers that can be generated from the Biller or in Salesforce
What is a CSR
The ability to make a change request that does not result in Spectrum making any money .
What is a Non-revenue Change (NRC)
Who handles clients who have Coax services but have Qcodes instead of BCodes
What is Enterprise
Numbers assigned randomly from a pooled database
What are Native Lines
This is needed if the client's account names do not match but the client request to complete an Active-to-Active transfer
What is a Name Change Form
What is Migration\Conversion to SBPP
Moving Spectrum owned Tns from the existing billing account to another existing billing account with in the same legacy company.
What is Active-to-Active
What is Neustar (Port PS)
This happens when the client has a cable box on premise and request to add it to their existing video account ( my result in additional fees )
What is add an Occurrence
The ability to direct call traffic to a different number for a short period of time. (Done with ETS)
What is Call Forwarding
What is a description template
This case type is used when the client is listed as a National Sales Agent account within salesforce and its Biller
What is National Care to Order Opps