Amazon
When an amazon customer reply back Thank You
What is Amazon- You're welcome response
A Walmart customer reaches out about changing the address on their order
What is Walmart- address change request
When a customer is checking the status of their order and it has already shipped
What is Order Status- Shipped
When a customer payment was declined by the issuer
What is Payment- Card Declined by Issuer
A amazon customer order shows as delivered but they are unable to find the package
What is Amazon- but unable to locate
When a Walmart customer complains about the price
What is Walmart- Pricing Complaint
A customer is looking for an update and their order is on backorder
What is Order Status- Back Order
When a cancellation request is approved for a customer that paid via afterpay
What is Cancellation- Magento Cancellation Approved (Afterpay)
What is MSTS- Net 30 Terms
A amazon customer needs specific product information and the item number was not provided
What is Amazon- Missing Item Number
When a Walmart customer wants a refund for sales tax
What is Walmart- Sales Tax
A special order item is listed incorrectly on the FSD website
What is Order Status- Special Order (Listing Incorrect)
When you are awaiting a reply from the channel for a cancellation
What is Cancellation- Requested/Pending reply
When a customer asks for a price list or catalog
What is Pricing- Price List Request
An amazon customer requested expedited shipping
What isnAmazon- Cannot Expedite
To ensure a Walmart customer ticket is handled properly
What is Walmart- escalation
When a special order will be delayed in shipping
What is Order Status- SPO Delayed
A customer requests to cancel a SPO order and the request gets declined
What is Cancellation- Magento Cancellation Denied SPO
When a customer requests an 889 form
What is Billing- 889
An Amazon customer reaches out, but the item was not purchased from FSD on AZ
What is Amazon- Incorrect Seller
When a Walmart customer is saying they did not place an order, but it has already shipped
What is Walmart- Unrecognized Order (shipped)
A customer order has partially shipped and the remainder is on backorder
What is Order Status- Partial Shipment
An Amazon customer is asking why their order was canceled
what is Amazon- Cancelled due to OOS
When an item is a commodity product meaning the brand is subject to change at any time depending on availability.
What is Product- Commodity Products