Brand Macros
Save Macros
Discovery Macros
All Brand Macros
Scenarios
100

What is one key word for a pet AER macro?

What is AER

100

What folder are the new saves in?

What is Pet Saves, Beauty Saves, and Supplement Saves.

100

When can a macro beginning with "Probing -" be used?

What is non-RO retention chats.

100

When using Place Order, what is at least 1 important thing to edit before sending. 

- What is remove the underscore before and after the shipping timeline.

- What is add VSL link or website link.

- What is remove coupon code for DRM & CB VSL links. 

100

What macro is used when the customer is wondering why the RO is shipped every months when 3 units were purchased? 

What is RO explained.

200

What abbreviation is used when searching for a Roundhouse Provisions maco?

What is RP

200

There are a total of 14 Pet SAVES Macros, how can you determine which ones are the most updated macros?

What is (P) for pets.

200

What is an Open-Ended question?

What is representatives should ask these types of questions—such as “What has your dog experienced day to day since taking our food?”—to uncover root causes of dissatisfaction and guide the save strategy.

200

Name this macro:
If you select the country and province beforehand, you should be able to enter both letters and numbers into the field. Also, if you are only seeing a number pad on your phone when getting to the zip code field, that may just be a setting on your phone. If that is the case, try placing an order from a laptop or desktop computer and that should work.

What is Zip/Postal Code Trouble

200

A customer chats in wanting to know where the salmon in a product is sourced. This information is not available on the products KB article, what macro should be sent?

What is Product Inquiry – Ingredient Sourcing 

300

Provide a searchable key word for this macro:

"It is estimated that there are around 140,000 species of mushrooms in the world. There are around 10,000 known species of mushrooms present in North America only. Some species of mushrooms found in the wild may cause discomfort if ingested by your pet. Nutra Thrive contains mushrooms such as Reishi, Maitake, and Shitake that have been found to be safe for both pets and people."

What is mushrooms

300

What is the best way to search for a macro that will help you reinforce the MBG?

What is - MBG

300

Name the situation when Retention and Discovery will be docked if not done appropriately? 

What is No Results. 

300

The macro used when customers ask, "What's the amount of carrot in Vital Reds?"

What is Product Inquiry – Ingredient Formulation?

300

True or False: The “Too Specific” macros and verbiage are designed to help Customer Service Representatives (CSRs) respond professionally and consistently when customers request proprietary, confidential, or unavailable details about products. These templates ensure that CSRs:

  • Protect company information by not disclosing proprietary details (such as ingredient sourcing, formulation percentages, or manufacturing processes).
  • Maintain transparency and trust by explaining in detail what they are asking for using the Product Developer Doc.
  • Redirect customers to helpful, publicly available resources and offer general product guidance.

What is false.

  • Maintain transparency and trust by explaining why certain information cannot be shared.
400

What is the difference between Brand and All Brand Macros?

What is brand macros have specific links or contact information and all brand macros are created for generic use across brands.

400

Name one of the five "10% off Rebill Coupon" macros.

What is:
1. Expensive
2. Generic
3. No Results
4. SUB Modification
5. Too Expensive

400

What macro can be combined with a Discovery macro?

What is Save - Unaware
I apologize for any confusion. When you placed your initial order, you signed up for a subscription for PRODUCT_NAME. This subscription is an excellent choice, as it includes free domestic shipping and a locked-in price for the best value. May I ask:

DISCOVERY_QUESTIONS

400

Name this Macro:
I’m sorry you had trouble creating your account! Here are some quick steps to help:

-Register here: https://cart.activatedyou.com/signup?rPath=%2F
-Click "Create Account" at the top right of our website
-Use the same email as your previous orders
-Check your inbox (or spam/junk) for a verification email
-Once verified, create a password and log in: https://cart.activatedyou.com/login?rPath=%2F

Forgot your password? Reset it here: https://cart.activatedyou.com/reset-password?rPath=%2F

Let me know if you need any additional help!

What is MyAccount - Non-Registered.

400

A customer chats in complaining that they are using the bathroom way too often because of taking Bio Complete 3. After clarification, an AER buzzword is not used. What macro is used?

What is Transitional Tips - Supplements. 

500

Name this macro:
I apologize for the confusion with the amount of food our product contains. The Net Weight 16 oz (454 g) on the package refers to how heavy each bag is. The volume each bag of Nature's Blend contains is approximately 9 and 1/2 dry cups of food. You can refer to this feeding chart to see what the recommended amount will be for your pet!

What is Weight vs Volume Dog.

500

Name this macro:
I am sorry to hear about your most recent experience.

If you are new to this, it may take your body a little time to adjust to the product; this is perfectly normal. Most people see the best results over time, so here are a few tips that others have shared:

Decrease the Dosage

Try reducing the product dosage at first. As your body becomes accustomed to the lower dosage, you can increase the dosage steadily until the recommended amount is reached.

Consistency is Key!

Even at a lower dosage, keeping a regular schedule of when you take the product is essential.

If symptoms continue or worsen, please discontinue use immediately and consult a health care professional.

What is Transitional Tips (Health) - Supplements

500

QA provided a 4-step flow, where do Discovery Questions fit?

What is after Identify and before Educate/Retain.

500

In the all brands folder you will find a macro to explain why PayPal is no longer an available form of payment, what is this macro called?

What is PayPal Subscription Test Update

500

After sending the Foreign Object macro, what actions should happen?

What is:

  • Issue a reship
  • Create NEW Feedback record
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