PRODUCTS/REFERRALS
What is the most offered product in the Service Center?
Mobile App or Alerts
Where do we find the ODP script?
Knowledge Center
What are the 3 parts to a Value Prop?
Position, permission, and value statements
Who is known as the "First Avenger"?
Captain America
What is Loki's famous phrase?
"I am burdened with glorious purpose."
How many Amazon Bucks are you allotted and when do you need to send them by?
$3 and by the last day of the month
What information should be verified to complete cross verification?
Name, DOB, and SSN must match
What are 4 of the MACU Way behaviors?
MACUfy and Innovation, Bring out the best in each other, Accountability, Speed and Focus, Mutual trust and Respect, Honesty and Integrity
Which team member owns 3 lightsabers?
Jasmine
Before becoming an Avenger, this hero was a surgeon.
Doctor Strange
What percentage do you need to be at to meet expectations for products and referrals?
Products 5%
Referrals 1%
What document do we sent to members when opening a CD or any share?
Truth in Savings (TIS)
What is the MACU Vision?
We help our members define and achieve their financial goals and dreams.
What phrase is famously associated with Spider-Man's responsibility?
"With great power comes great responsibility"
This team member has been stung by a jellyfish.
Hayley
What are 5 benefits of the Mystyle Checking account?
.25% loan discount, mobile phone protection, identity protection, dark web monitoring, savings and entertainment, telehealth
What is the name of the ODP document we send to members?
A-9
What form of transfers are being discontinued as of December 31, 2025?
BR2BR
Juan
This team member has a collection of Hello Kitty ceramic mugs and figurines.
Kayla
What are the 3 qualifications for an ISTL?
Must be the primary member on the account, must have a valid SSN or ITIN, must be at least 18 years old, must have a savings account, minimum 3 month membership, at least $1000 over 3 months of direct deposit
What should you do when there is a 3rd party on the line?
Read the outbound disclosure, and obtain member permission to share and provide information.
How many AAA skills are on the new Member Service Guide?
10
Which team member owns a desert tortoise?
Raquel
This team member has lived in 4 different states.
Katherine