Service areas
WCTA is used for what areas?
Reno, Washoe, Sparks
Owner verification is required in Washoe, Reno, Sparks
True
How do you process a service change request in 164A?
BIL/FUT
These area offers only Chargeable blk pu
Washoe, Reno, Sparks
What case do you enter when a customer disputes contaminated bin that does not belong to them?
CPL/NMB
What Cities are serviced in the ORO LOMA district?
San Leandro, San Lorenzo and Parts of Hayward
Yolo County does not require a parcel/apn
False
What day of the week are you allowed to cancel an account?
Saturdays
What needs to be done in order to cancel service in Yolo County?
Customer must file exemption with the county
What resource do you use to see if a customer is in a WM area?
Wave
What service area has 5 different zones?
Merced
Bulk Pickups are offered in all areas
False
What day of the week are you allowed to start an account?
Sundays
Stockton and Lodi
What script is required to be ran on every CPL/NMB
Screen 31 Exemption
What areas is an email required prior to setup of an account?
Lodi & Woodland
Green pages will always be the same and you should memorize it.
False, things change constantly and you should look at green pages on every single call.
What area(s) in 164A have optional bulk overages?
Oro Loma L1, L2, L3
Butte County has how many Price groups?
4, 1 for each quadrant
What is the process to cancel a bulk pickup
Ask a Lead/Sup to email Dispatch to void the bulk ticket as long as they are calling within cancellation policy timeline (prior to 48 hrs of their appointment)
You will transfer what 3 areas to other departments/call centers?
Oakland, Incline Village, Carson City,
Hayward bulk are take all for overages
True
What do you need to go over when scheduling a bulk pickup?
Acceptable/Unacceptable items, set out time, overage costs, & cancellation policy
What area does not service bulks on Mon or Friday
Stockton
What RESP ROLE and RESP USER do you assign CPL/NMB cases to?
SALSREP/KDUBEY