Extreme Customer Service
Customer Service Skills
Grab Bag
Same Name
100
You are likely to keep a customer if they have this type of experience.
What is a positive experience?
100
Showing of politeness in one's attitude and behavior.
What is courtesy?
100
A location where complaints and problems are converted into successful saves for your customers and your company.
What is a Call Center?
100
Balmy Move
What is a warm transfer?
200
Great customer service is aimed at both these...
What are needs and wants?
200
The art of understanding and acknowledging a customer's feelings and needs, before finding a solution.
What is Empathy?
200
This should be at least 7 1/2
What is your number of calls per hour?
200
Disipline Digit
What is a control #?
300
A good way to personalize your relationship with a caller.
What is using a customer's name?
300
The code of ethical behavior regarding professional practice or action among the members of a profession in their dealins with each other.
What is Etiquette?
300
30 days of perfect attendance will earn you this
What is a credit of 8 attendance points?
300
This should be coded as an injury claim only if a customer experiences this due to a product we applied
What is an Allergic Reaction?
400
Used correctly, these will help someone reviewing your claim be able to understand and explain why a certain resolution was offered
What are journal notes?
400
The provision , before, during, and after business needs are met
What is customer service?
400
Use this phone state when returning customer call backs
What is Not Ready - customer callback?
400
When creating a claim for these type of people, be sure to capture their age
Who are minors?
500
Injury claims, Claims waiting for a refund check, Unfinished claims
What are reasons to leave a claim Open?
500
The skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well.
What is professionalism?
500
These 3 numbers make up your Utilization percentage
What are talk time, work time, and ready time?
500
This is one of the 3 pages following an insurance LOA
What is the Consent to Release, the Medicare authorization, or the Provider List?
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