Intro to Maddenco
What is Maddenco
Maddenco develops and supports intergrated software systems for independent tire dealers and truck stop service centers
In the find product section, what can you use to search for a part?
The boss shop part number, size, description, manufacturer part number, or search key.
What is the first step in starting a new work order?
Select add new
What is a direct bill account?
Accounts billed and then outsourced for payment through a 3rd party company.
Vendor Requirements
Pop up box that displays unique information specific to company we are servicing
What departments use Maddenco
All Shops, Call Center, and Accounting
What selection will you choose to begin creating a new ticket?
The add new tab
What do you select to generate a new work order number?
Next Invoice
What is an internal bill account?
An account set up and managed directly here within Bosselman Enterprises.
Standard Message tab
Tab used to select pre generated message to add to your ticket
What is the selection we will use from the Maddenco main page
Point of Sale Menu
What does the change view tab do?
It changes the information displayed in the point of sale(work order) box .
What are the 3 ways to search for a customers account?
The company name ,National account , or account number.
What is a national account?
An account with special contracted rates billed directly to a national tire company
MOP
Method of Payment
What do you enter to access the shops Maddenco system?
The shop number
What does the find vehicle tab do?
It finds any vehicle we have worked on that is still in the system.
What is the minimum information that has to be entered on the vehicle info page?
The year, make, model, and unit number.
What’s a cash account?
An account that pays directly at the end of a service to us, the shop, or the tech.
Cause
The reason for the breakdown
What can you access from the shops Maddenco main page?
Inventory, current work orders, past invoices, and creating new service ticket
What do we use the inquiry tab for?
We use the inquiry tab to search closed invoices.
What do you select to pull up the pre-generated messages?
The standard messages tab
What must you tell all cash account customers?
The rates for the service
Cure
What we did to fix the issue