Influencing Skills
Give me a compliment.
Awww shucks!
Which of the 3 V's (verbal, vocal, and visual) can most influence the audience's feelings?
7% verbal, 38% vocal, and 55% visual
Give me 2 delay and probe questions for this statement: "why aren't we innovating more?"
Sweet!
Answer using Opinion+2
What's the biggest lesson you've learned while being in SBDU?
Love it!
What are the 3 positive ways to motivate others?
play.....
......purpose, potential
Name 3 more aspects of your voice: pitch, variety....
pace, volume, weight
Name 2 of the 4 best practices for handling questions:
- Only answer the question if you understand it
- Be as bold as you can me
- Answer only the question asked
- Synthesize your answer top down
Come up with a complication and question...
As you know, security incidents have increased over the last 12 months.
Excellent!
How would you influence someone if you wanted to get out of a meeting
perfection!
Remove the fillers/hedging language from this:
"Well, I don’t know. It seems like you might need $10,000, but that could change – we’ll see. "
"You will need $10,000."
Feel, Felt, Found out this objection: This is not a priority for us right now
Wonderful!
Use the same situation and complication and then come up with a resolution...
As you know, security incidents have increased over the last 12 months.
Brilliant!
How would you influence someone to push a deadline back?
Cool!
What are the 4 aspects of Visual Presence?
eye contact, posture, gestures, and facial expression.
Match and Lead this objection: this is too expensive
Perfect!
Use the same situation and complication and then come up with a 2-3 options
As you know, security incidents have increased over the last 12 months.
Yassss!
How would you influence someone to let you lead a project?
Wonderful!
Say this sentence using your assertive, consultative, and then motivational voice: "Now is the time to act"
Good job!
Reject and Reframe this objection: it won't be worth doing
Awesome!
If a collegaue asked you, "How is your communication coaching going?", what update would you give them using OCTA?
OCTA = objective, current position, tasks/timetable, asks.
Cool!