TV
How much are Xumo Boxes?
$5
What is the name if the equipment used to give our customers Spectrum Business Internet and ABW (wifi)?
Modem and Router
How many Voice Lines is allowed per account?
20 lines
How many lines do you have to have to qualify for the $20/discount? What instances would that discount be applied?
Four lines are needed to receive discount only when adding a new mobile
What is the name of status for the House?
Tel Chtr Busstd
What are the names of the TV packages we offer?
Spectrum TV Stream, Spectrum Business TV, Business Premier TV, Sports Fan
What should be selected when a customer has Static IP without Wifi and how is it pushed through when building the package?
Wifi Opt-Out. Remove Opt-Out code - Finish - Modify - Add Opt-Out - Finish
How long is the Voice Promo/Discount $10/line good for?
24 months
How many GB of data do we offer for both mobile options before the speed reduces?
30 GB and 100 GB
How can a customer qualify for Price Lock?
Adding an additional service or mobile at standard rate
What is the only TV package that you can add Variety TV to?
Business TV Premier
What are the steps to add an additional Internet to an account?
Current package - Additional Internet - "Keep As" - "Add" additional internet package - Next
If a customer is stating fax number is ringing on the landline what error is this?
Port error
How many lines are needed for the PBB?
Two ported numbers
When a customer wants to remove a service, what is the rule of thumb for discounting standing services?
No additional discounts
With removing NFL Sunday ticket, True or False will customer still be charged full subscription when canceling? What would be next after removing from package.
True. Next, you would inform your Supervisor of change.
What's the difference between hard disconnect and soft disconnect? What is the restart time period for both?
Hard disconnect (Nonpay Past due Day 61+): After 61 days, New Connect
Soft disconnect(Nonpay Day 31- Day 60): Restart in CSG
What are the steps to add a Placeholder?
Equipment - * - Next letter of the ABCs - P9 - Purchased - Activate Equipment - Validate
When can we add the $10 mobile promo to a mobile?
After "free" or "$10/month" has expired as a winback
Error IPR22E - CANNOT HAVE B&R OA250 00
IPR221 - SVP SVC CD: OA250, SEQ NUM: 00
How do you fix this error?
Change the House
What are the ways/devices customers can view Spectrum TV Stream ONLY?
What city and states currently offer 2Gig?
For a FTTP location, what is the needed service to be added to the account?
8hr battery
Features for Unlimited Plus plan that is NOT included in Unlimited.
100 GB data, Anytime Upgrade, Data Roaming, Unlimited talk & text to 180 countries
When the "Service needs equipment" box comes at the end of the order, what are the three common reasons/errors needed to fix?
Modem Upgrade, Reason Code, Placeholder