It's Not Just Nursing
This department may be the first people a patient or family encounters when they arrive at the hospital.
Who is Patient Access?
A patient doesn't experience "Nursing," "Facilities," or "Security." They experience this.
What is the organization?
If your department notices something isn't working and changes the process to make it better, you're doing this.
What is improvement/process improvement?
Which is more likely to build a strong workplace culture: recognizing people only at annual evaluations or recognizing them regularly?
What is Regularly?
Magnet Recognition is awarded by this organization.
What is the ANCC (American Nurses Credentialing Center)?
EVS contributes to patient safety by helping prevent this major category of healthcare-associated harm.
What is Hospital Acquired Infection (HAI)?
A patient waits 45 minutes for transportation to a test. Is that a nursing problem, a transport problem, or a patient experience problem?
What is a Patient Experience problem?
Before deciding whether a new process worked, this is something you should look at.
What is data/results?
You see a coworker having a difficult day. You stop and ask, "What can I do to help?" What are you demonstrating?
What is support/teamwork/collaboration?
True or False: Magnet is only about whether nurses provide good clinical care.
What is False?
What is Pharmacy?
A patient tells an employee, "Everyone here has been so kind." This is an example of what type of experience?
True or False: "We've always done it this way" is considered a strong reason to keep a process unchanged.
What is False?
A leader asks frontline employees, "What do you think we should change?" This demonstrates what important leadership behavior?
What is shared-decision making/listening?
Magnet organizations are expected to demonstrate that they use this to improve practice and patient care.
What is Data, Research, Evidence-based practice?
A broken piece of equipment, a malfunctioning room, or an environmental issue can affect patient care. This department helps make sure the physical environment supports safe care.
What is Facilities and Engineering?
A patient is unhappy about a delay. The employee listens, acknowledges the concern, and helps find a solution. This is commonly called this.
What is Service Recovery?
Your team develops a great new process. The department next door adopts it and gets the same results. What have you just created?
What is best practice/innovation?
An employee brings forward a safety concern. The leader thanks them instead of becoming defensive. What kind of culture is being created?
What is a Culture of Safety?
Magnet organizations encourage frontline employees to have a voice in decisions that affect their work and patient care. This is known as ______.
What is shared-decision making/professional governance?
True or False: A department that never directly touches a patient can still contribute evidence to a Magnet organization.
What is True?
A patient's clinical care is excellent, but their room is dirty, they can't find their way to radiology, and nobody explains the delay in their test. Did the patient have a good experience?
What is no?
Your team has a problem that keeps happening. You don't just fix it each time—you ask WHY it keeps happening and change the process. What are you demonstrating?
What is continuous improvement/root-cause thinking?
Complete the sentence: People don't usually leave organizations because of one bad day. They often leave because of the ______ they experience over time.
What is culture/work environment?
Why should a non-nursing leader care about Magnet?
What is, Magnet recognizes an organizational culture that supports nursing excellence, collaboration, quality, innovation, employee engagement, and exceptional patient care—and every department contributes to that culture.