TOP-NOTCH
SERVICE
SERVICE
Katie is waiting on the food for her table. The ticket for Meg's table is complete in the window. This person should take it to the table.
Who is Katie?
Fingerprints, crumbs, and sticky debris are often found on these three items and should be wiped down during opening.
What are tables, chairs, and booths.
If you have a question for the kitchen during service, it should be addressed to the person in this position.
What is "at the wheel" or on "expo"?
This should be the first thing on the table and the last thing removed when you are bussing.
What is a sani spray bottle?
A customer orders 2 over-easy eggs on Sunday. Under what button on the POS do you find eggs?
What is BRUNCH.
The host empties this many trash cans at the end of the day.
What is 6?
Your table has just gotten their food. These are two of the touchpoints that should happen during their meal.
What are (drink refills, food satisfaction, dessert, check/bill)?
Only if you are doing this task should you sit down at the bar.
What is rolling silverware?
There are two options for GF bread--the country loaf and the seed & nut. This one is better for sandwiches.
What is the country loaf?
If you see a spill or a piece of arugula on the floor in this area, it is very important that you clean it up immediately.
What is everywhere?
This is something you should offer guests as an upsell if they order a sweet breakfast item like pancakes or french toast.
What is bacon or sausage?
It's raining and customers want to wait inside the front door. You instruct them to do this.
What is wait in your car?
These two servers are the only people who should have their phone on the floor.
Who is the lead server and the host?
Sporty is responsible for restocking take out supplies each morning. Extras can be found in these two places.
What is the supply shelf by the washer and dryer, and what is the pointy end?
It's Tuesday at 9:15 am and you put a dish in a full dish rack. This should happen next.
What is run the full rack through the dishwasher?
On these days, the beer and wine fridges need to be neatly restocked.
What is every day?
These three brunch menu items change each week.
What are the biscuit, the waffle, and the frittata?
Take out orders should be placed here for pick up.
What is the window ledge by the host stand?
Other than providing excellent service, these three things help you make more money.
What are (finishing closing tasks quickly, upsell items for larger tabs, cutting staff when it's slow, turning tables faster)?
You have "sweep the tile floor" on your closing list. In addition to around the tables and booths what other area also falls under that category.
What is "behind the bar"?
You used the last glass in the rack under the bar. This is where empty glass racks should go.
What is the dish pit?
A family with a baby in a high chair just paid their tab and left quite a mess. Beyond basic bussing, name three other things you should make sure to do.
What is sweep, wipe down booths, wipe/sanitize high chair?
An empty one of these is a missed opportunity for increased sales and tips.
What is a cocktail glass?
You bus a table and return the sani spray bottle and rag to the shelf at the end of the service station. It should not go on the shelf containing these.
What are mugs?
We're not busy and a table leaves. When should this table be bussed if no one is waiting for it?
What is immediately?
If we are down a server, this section's closing work is shared by everyone.
What is patio?
This item never goes in any sink basin full of water.
What is a knife or blade?
You need to make more bloody mary mix. This is where you find the recipe.
What is the question mark notebook?
Kono Sauvignon Blanc is a white wine from this country.
What is New Zealand?
The host is busy bussing a table when you see two new guests walk in and stand awkwardly by the host stand. This person should greet them.
Who is me?
Someone bought coffee at CRCR while waiting for their table. Once they are seated, they'd like their coffee refilled. Your answer is this.
What is yes/no/maybe?
You are in charge of sweeping and mopping the concrete floors. In addition to the main dining area, you should also sweep and mop these two areas.
What are bathrooms and behind the service station?
After the kitchen or bakery zests citrus, it should only be used for this purpose.
What is juicing?
Making sure fridge doors are closed is obvious, but this should also always remain closed when not in use.
What is the ice bin lid?
Year-to-date, we've sold 17,520 eggs, 14,546 cups of drip coffee, 8734 orders of bacon, and 8,442 of this item.
What are vanilla braids?
On busy weekends, this is one instruction you can give guests to help your waitlist run smoothly.
What is "let us know if you decide not to join us"?