Cisco Tools
Repository for content developed by our team for Modules: ATX, Accelerators and PPTs
What is Seismic
Accelerates Software Support onboarding. Lifecycle support for CX EA, Enhanced & Premium Service Offers
What is a Portfolio Activation Specialist (PAS)?
External visual workspace tool to help brainstorm ideas
What is Miro?
Interactive tool for data visulization
What is PowerBI?
Situations identified that must be overcome to drive greater Customer Success
What are Adoption Barriers (AB)?
Product Management tool used to create/manage Cisco Product ID's (PIDs) lifecycle
What is eGenie?
Possesses deep product knowledge and delivers accelerators and ATX sessions with our customers
What is a Customer Success Specialist (CSS)?
Place where V2MOM is stored
What is Quip?
Microsoft office applications as a subscription
What is Microsoft 365?
Annualized value of licenses for product assigned domains for driving adoption
What is Annual Order Value (AOV)?
Cisco Internal Portal tracking customers Lifecycle progress
What is CS Console?
Orchestrates Targeted Adoption Programs via Digital and Partner Channels
What is a Success Programs Manager (SPM)?
The mascot for illuminating your career
Who is Lumi?
Microsoft product allows for storing, organzing and sharing of information which can be accessed by any device via web browser
What is Sharepoint?
Acronym team name structure for following order: Anisha, Dave, and Mahesh
What is CX, LX & SAN?
System where tables reside to define and organize telemetry
What is Enterprise Data Management (EDM)?
Understands Customers Goals helping them to accelerate through lifecycle with 1:1 Engagements
What is Customer Success Excecutive (CSE)?
One-to-many interative sessions targeting specfic Cisco adoption challenges
What are Ask the Expert Sessions (ATX)?
Service Product Management tool used to verify Service SKU mapping to Cisco Product ID's (PIDs)
What is Connect Dots?
Contrary to popular opinion, this tool organizes product hierarchies and does not go by Huge Messy Pile
What is Hierarchy Management Platform (HMP)?
Platform for weekly check in interactions with your manager
What is Teamspace?
One-to-one remote coaching fixed scope (4-6 hours over 10-15 days)
What are Accelerators?
Systematic approach used to describe how to achieve specific goals or tasks
What is Use Case Methodology (UCM)?
Spreadsheet like interface for project management and collaboration activities. Hint: Soon to be decommisioned!
What is Smartsheet?
Database used by Sellers to enter prospective customer Sales Opportunities
What is Salesforce.com (SFDC)?