Checks
Routing/Account numbers present at the bottom.
What is a MICR line?
A diverse and inclusive community dedicated to boosting teamwork and morale and engaging and supporting all Black employees at Group 1001.
What is Empower 1001?
A recognition program designed to celebrate contributions, highlight great work, and reinforce the values that drive success.
What is Bravo?
Used for documenting checks and incoming mail received from FedEx, UPS, and post office.
What is a daily check log and a tracking deliveries log?
Workflow/ticketing system used by DL Operations teams.
What is Zendesk
A company check is brought in, but is missing the authorized signature of the business owner.
What is missing or unauthorized signature?
What is a check without an authorized signature is invalid?
A vibrant community dedicated to fostering inclusivity, advocacy, and empowerment within the Group 1001 organization.
What is Pride 1001?
Innovation, Collaboration, Integrity, Excellence, Community, DEI, and Employees.
What are Core Values?
Location of department procedures and job aids.
What is KIWI?
Digital transmission method for annuity applications and premiums from distributors to insurance carriers.
What is DTCC?
Definition of mismatch.
What is the numerical amount ($100) does not match the written amount (One hundred and 50/100)
What is Veterans 1001?
7 Group 1001 Insurance Holding Brands.
What are Clear Spring Health, CSLAC, CSPC, DLIC, Gainbridge, RVI Group and Parity?
Contracts mailed via FedEx to these states.
Who are CA-California, LA-Louisiana, PA-Pennsylvania, SD-South Dakota, and WV-West Virginia?
Can not be mailed to POB mailing addresses.
Open, Submitted, Completed, or Cancelled.
What is Case Status - Onyx?
This accompanies a check pulled and returned.
What is a Return To Sender Letter.
A welcoming environment for women to thrive in, foster discussion, and provide mentoring opportunities, tools and insights for professional growth.
What is Women With Drive?
The department delivers cornerstone development opportunities and supports the company and its employees through business unit consulting, curating, developing, and facilitating diverse content, and drive the creation and maintenance of learning resources.
Who is Learning & Development?
Retention hold time for original and non-original documents.
What is on-site/indefinitely for original documents and on-site 45 days/destroyed for non-original documents?
Parsing
What is an attempt by Onyx to identify and include the owner's name and/or policy number.
The back of the check is not signed by the payee and not payable to Delaware Life.
What is missing endorsement?
Group 1001's giving back program that encourages employees to volunteer in company-sponsored events or volunteer on their own. Employees can utilize their VTO (volunteer time off) benefits.
What is 1001 Hours of Impact?
Year Group 1001 was launched.
What is 2017?
Pulled from main batch deposit and deposited separately.
What are checks that is missing a check number, has a series of a number (11111, 99999) in the MICR line
and/or
Checks received from Lenders Credit Union, Navy Federal Credit Union, and Fortera Credit Union.
Departments of DL Operations
Who are Mailroom, Indexing, New Business (Processing, QC, Transfers, Money Issue, NB Support), InForce (Financial and Non-Financial) L&A (Onboarding/Can Sell, Maintenance, Commissions) and Death Claims