Memberships
What lengths of memberships are available for purchase?
A month, semester, and year durations
What area do Taylor and Emma oversee?
Aquatics
True or False: If you rent out a basketball, you must sign a paper.
False, equipment checkout is virtual and verbal.
Someone is giving you a hard time while you are enforcing a policy, what are two things you can do in this situation?
You can provide them with physical proof of the policy in the policy and procedures handbook, and call the Building Manager
True or False: The Rec opens the same time everyday
False: The rec opens at 8 on Saturdays and 9 on Sundays
Where are all the places a patron can find out information regarding memberships?
The Rowan Rec App, the Rowan Rec Website, or a Main Office Employee
Whose contact information would you refer to if someone wanted to sign up for Intramurals?
Andrew and/or Phoebe
If someone wants to renew their membership, what do you need from them?
A signature and date on the membership renewal form, and a form of payment
If someone forgets to return something, will they automatically be charged?
No, they get a warning but will be charged if the equipment is not returned.
Name all Pro Staff and the area they oversee
Taylor- Aquatics
Andrew- Intramurals
Drew- Club Sports
Mel- Main office and Marketing
Katie- Group fitness and Personal Training
Brian- Facilities and Operations
Bonus: Denise- Office Administrator
Name all the memberships
Dependents under 18, Dependents above 18, Associates (PLUS), Alumni (PLUS), Employee (PLUS), Part-time student, Spouse of a member and Nexus residents
What is Melanie's title?
Assistant Director of Marketing/Member Services and Business Operations
True or False: If someone does not know how much their sport club fee is, that's okay we can look it up.
False, sport club fees differ amongst sport clubs, and we are unable to access that information for the variety of sport clubs we offer.
Can a spouse of a member sponsor someone for a membership to the Rec Center?
No, they are already being sponsored in, they cannot sponsor someone else.
How would you rent out a towel?
1. Pull up member in fusion
2.Retrieve towel
3. Accept 50 cents and put purchase through fusion
4. Instruct patron to return towel to soiled basket
What days and times are dependents under 18 able to use the Rec Center?
Friday after 3pm-Sunday Close, breaks
If someone wanted to get certified to personal train, whose contact information would you provide them?
Katie Huber or Ryan Ems
Where can you find spare paperwork if you run out at the front desk?
The cabinets under the 2nd and 3rd computer and the kitchen
Please explain the steps you would take if someone collapsed in the vestibule.
1. Radio BM there is an unconscious person in the vestibule
2. Call public safety or instruct someone else to
3. Check the scene, Check if the person is breathing and begin CPR if necessary
How long can you purchase a locker for
A semester or a year
Who can sponsor others to purchase a membership?
Full Time Students, paid Part-time students, Employees, and Alumni
Name all the Graduate Assistants
Christina Franks, Kierstyn Koutsogiannis, Emma Cusmano, Ryan Ems, Devon Milward, Nate Ugochokwu, Andrew Lipski, and Phoebe Kurniawan
If someone inquires about payroll deduction, how would you go about that?
Get the payroll deduction paper, check their membership type and the dates inquiring about payroll deduction. From there, you circle the correct dates and membership and have the member fill out the rest. After that, add the membership into fusion and have the payment type be University Deduction.
Can an alumni member bring their 17-year-old cousin in as a guest at Friday at 7?
Yes, guests under the age of 18 are allowed into the Rec after 3 on Friday and up until we close on Sunday night.
What is the Rec Centers phone #?
(856) 256-4900